Technical Service Desk Specialist
16 hours ago
At our organization, we are currently seeking a skilled Service Desk Support Analyst to join our team on a 6-month fixed term contract. Your primary duties will include:
- Recording and tracking the service desk incident-solving process through to final resolution.
- Providing customer-centric support by keeping customers informed of call progress and following the escalation process when necessary.
- Utilizing remote tools and diagnostic utilities to aid in troubleshooting.
- Conducting research through internal and external knowledge bases as needed.
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs and delivery of peripherals.
- Testing fixes to ensure an incident has been adequately resolved.
Required Skills and Qualifications:
- A minimum of 6 months to 1 year's experience in a Level 1 service desk, help desk, or call centre role.
- Working knowledge of Microsoft-based systems, including Windows, Office, Active Directory, Exchange, and Office365.
- Excellent attention to detail and a willingness to learn new skills.
- Exceptional customer service skills and ability to prioritize support tasks and manage customer expectations.
- Practical knowledge of ITIL principles and hardware peripherals associated with software such as printers and scanners.
Key Benefits:
As a member of our team, you will have the opportunity to develop your skills and gain valuable experience in a fast-paced service desk environment. You will also be working with a diverse portfolio of clients and be part of a dynamic team that values innovation and customer satisfaction.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application with a cover letter and resume.
-
Service Desk Manager
18 hours ago
Australia Auit Full timeCompany DescriptionAt AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management,...
-
Help Desk Specialist
23 hours ago
Australia beBeeTechnician Full time $30,000 - $35,100Job Title: Help Desk SpecialistLocation: ToowoombaThis role is an excellent opportunity for a customer-focused individual to transition into the IT industry.**Key Responsibilities:**Assist clients with technical issues, including software installations, troubleshooting, and system configurations.Document all support interactions and resolutions in the help...
-
It Service Desk Team Leader
4 days ago
Australia University Of Newcastle Full timeLead a customer-focused team that provides specialised IT advice to all areas of our University- Full time, continuing role based at our Callaghan Campus- 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts**Be challenged and imagine with us**:As IT Service Desk Team Leader (Client Support Coordinator), you...
-
Service Desk Manager
4 days ago
Australia Centorrino Technologies Pty Ltd. Full timeOverviewJoin Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're...
-
Australia beBeeCloudOps Full time $102,450 - $142,250Job Title: Cloud Operations Support and Service Desk Specialist"],
-
Help Desk Support Specialist
5 days ago
Australia beBeeHelpDesk Full time $60,000 - $70,000Job Opportunity: Help Desk TechnicianWe are seeking a skilled and motivated individual to fill the role of Help Desk Technician.Key Responsibilities:Provide exceptional customer service and technical support to clients via phone, email or chat.Diagnose and troubleshoot technical issues with hardware, software and network systems.Collaborate with internal...
-
It Service Desk Officers Birtinya
5 days ago
Australia Kilcoy Pastoral Company Full time**ABOUT US****About Kilcoy Global Foods**Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.**Your future in food starts here | Service...
-
Service Desk Team Lead
2 days ago
Australia First Focus Full timeWe have just started the search for another highly motivated individual to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their **Team Leadership skills** and work in large, welcoming team to support very significant Queensland institutions. This role could be your...
-
It Service Desk Officer Birtinya
5 days ago
Australia Kilcoy Pastoral Company Full time**ABOUT US**As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey - join us to create food the world loves to eatOur people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity.We are constantly looking for problem solvers who combine...
-
Help Desk Specialist
5 days ago
Australia beBeeTroubleshooter Full time $90,000 - $120,000Disclaimer: This role requires you to be located in Sydney with valid working rights.This is an evening shift position, working from 11 AM to 7 PM.About the RoleWe are a leading institution providing practice-focused training to our students and are committed to delivering innovative training practices that help them capitalize on available opportunities in...
