Service Desk Analyst
1 week ago
DISCLAIMER:
Australian/New Zealand Permanent Residency or Citizenship and being located in NSW is a mandatory requirement for this role.
About the company
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.
About the role
Join our fun & friendly Service Desk team, providing high quality service both internally and externally to our clients. You will have the opportunity to demonstrate sound knowledge and excellent service skills in a fun and supportive team environment.
2+ years experience working in a Service Desk support role, ideally in a Managed Services environment Experience providing support in a Windows based environment: Active Directory, Windows 8/10, Office suite, Office 365 Experience working with ticketing systems such as ServiceNow, Heat, Remedy, Zenworks, Connectwise Excellent communication and customer service skills Industry certifications a plus (ITIL, Microsoft, etc.) Benefits
$60,000 Base + Super + Paid On Call + Phone Allowance + Benefits + Profit Share Company benefits including discounted lifestyle services
such as health insurance, salary packaging, and half-day Fridays once a month Genuine flexibility and work/life balance Join a fast growing organisation with an awesome culture - #4 Best Places to Work in Australia Develop your career in structured ITIL environment Ongoing training and mentoring from Senior Engineers Fun & Friendly team Convenient Sydney CBD location ASAP start Paid After hours work available Culture
As number 4 on Australia's Best Places to Work list, it's clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
Own It: If I say I'm going to do it, I do it. And I give it my all. Better It: I take the current status quo and make it better. Brave It: I listen, say what needs to be said, and do the right thing. Especially when it's tough. Enjoy It: I take my work seriously, but don't take myself too seriously. We'd love for you to experience the AC3 way for yourself
Every position at AC3 will require to undergo a National Police Check.
- Defined Career Growth Plan
- Voted #4 Best Place to Work
- Genuine Work/Life Balance +Half Day Fridays
- Comprehensive Employee Benefits Program
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