Administration Officer

1 week ago

Traralgon, Victoria, Australia Toyota Material Handling Australia Full time

**About the Role**:
TMHA's Traralgon Branch are seeking a highly organised and detail-orientated Administration Officer to join the team on a full-time permanent basis. Reporting directly to the Branch Manager, the Administration Officer is responsible for the day to day administrative and operational activities of the Branch. This position plays a key role in ensuring smooth communication and process coordination between the different Branch functions.

**Key Duties and Responsibilities**:

- Greeting and signing in visitors to the Branch, actioning their enquiries in a professional and courteous manner.
- Managing incoming calls and assisting with internal and external enquiries.
- Manage incoming mail from all sources.
- Assist with incoming/outgoing correspondence to customers, suppliers, and technicians.
- Assist with incoming parts and equipment sales enquires in line with branch processes.
- Provide assistance in relation to processing invoices; accounts receivable and payable.
- Provide ad-hoc assistance with spare part enquiries and processing. Including handling spare parts enquiries, parts interpretation, quoting on parts and processing orders where required.
- Provide assistance in relation to the allocation of breakdowns, scheduling maintenance and other repairs to Field Service Technicians - coordinate work in progress jobs, effectively communicate with technicians about necessary information required for upcoming jobs.
- Maintenance of various databases/registers and systems in in accordance with TMHA requirements.
- Assist and support when requested, the Branch Manager and Service Supervisor with implementing key projects or initiatives within the Branch.

**Skills & Experience Required**:

- Cert III or IV in Business Administration highly regarded.
- Proven experience in a similar role.
- Strong customer service skills and attitude.
- Excellent communication and interpersonal skills.
- High level of computer literacy, including experience with Microsoft Office suite.
- Experience with ERP system such as Movex (M3), SAP or similar.
- Previous experience in a fast paced working environment, with an ability to manage multiple tasks simultaneously.
- Previous exposure to parts administration is desirable.

**About TMHA**:
Toyota Material Handling Australia (TMHA) is Australia's number one forklift company and is the exclusive Australian retailer for Toyota Industrial Equipment. We pride ourselves on being a strong, family orientated, financially secure business with a great future and prime focus on the development of our people.

**Our Commitment**:
**How to Apply**:

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