Enterprise Client Success Manager

Job Description Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement.
We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives.Our team embodies entrepreneurial spirit, innovation, and respect.
We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.Your role in our MissionOur mission is to make the world a better place to work and to achieve this mission we need to deliver successful, meaningful programmes within an Enterprise client portfolio.
The Enterprise Client Success Manager will work with some of our largest clients across Australia and New Zealand.
You will deliver a premier service, helping clients to raise awareness and engage their employees in their benefits offering, and showcasing all the products that Reward Gateway can offer to improve adoption and employee engagement.Flexible, Hybrid Working:Our office is for you to use as much as you like; as a minimum our Client Success Team works from our Sydney office or Melbourne Office at least twice a week.What's in it for you?
Genuine pathways for career growth, including high-performance programs and tailored Learning & Development initiatives, designed to guide your career in the direction that's right for you.You will also receive over 70 individual employee benefits & perks designed for financial, career, mental, physical and social wellbeing including:35 days per a year annual leave (inclusive of Public Holidays)Option to purchase up to an additional 5 days per year through our holiday trading $750 a year wellbeing allowance.Membership with Unmind - encompassing therapy, coaching, and proactive wellbeing.Appreci8 - an opportunity to gain monetary awards for doing an excellent job.Professional development books, E-books, podcasts.Additional bonus payments for a number of life events and milestones.Employee, friends and family discounts - huge annual $$$ savings across hundreds and hundreds of retail, hospitality, travel, lifestyle brands.
Key Responsibilities Develop and maintain a strategic partnership with our clients by understanding their people and their business goals.Multi threading with multiple stakeholders within each client to offer support and make valuable contributions to help your clients achieve successful programmes that improve employee engagement.Always seeking opportunities to build on the success of our customers' services, via usage and functionality.Identify revenue generating opportunities by providing additional solutions to your clients, and collaborating with the relevant Strategic Account Manager who is your commercial partner for your book of business.Retaining your clients by building valuable relationships that truly delight and partner with key customer contacts throughout the renewal process to secure the ongoing partnership.Building a detailed view of the risks within your portfolio and implementing plans to mitigate risk.Working collaboratively with our clients on communication strategies to improve employee engagement.Understanding how our solutions fit within the broader HR landscape and the ability to relay RG concepts and methodology to clients.Analysing engagement data and reviewing this with our clients to demonstrate the value of the programme and how it is aligned to their goals.
Work with your clients to develop and implement strategies to improve these results further.
Ensuring our customer systems (Salesforce are always accurate and up to date.Travelling to meet clients at their site, at our Office or using video conferencing to conduct review meetings, demo's, training or employee facing webinars.Managing a portfolio of clients with an annual value of approx $2m - $2.5m with a growth target of 7% - 14%.
Playing a significant role in RG-run events, engaging in networking, hosting, and possibly speaking or providing support Skills Experience within a face-to-face client relationship role where you have partnered with, pitched and presented to multiple C-Suite stakeholders.
Experience of managing B2B Enterprise or upper Enterprise client portfolios where you have driven usage and adoption through the development and execution of highly personalised, strategic account plans.
Excellent negotiation skills coupled with proven delivery against client retention and client revenue growth deliverables.Excellent communication skills with an ability to translate technical solutions or complex client challenges.Previous experience of developing and contributing to communication planning and roll-out of those initiatives.
Experience of working in cross-functional teams The Interview Process Telephone interview with a member of the Talent Acquisition teamOnline interview with Head of Client Success and our Enterprise Client Success Team Leader Take home assessment task and face-to-face presentation interview with our Head of Client Success and Head of Sales At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates.
If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know.
Your needs are important to us, and we want to ensure an equitable experience for every candidate.