Rostering Officer

6 days ago

Sydney, New South Wales, Australia South West Care Services Pty Ltd Full time

**Position: Part Time Rostering Officer**
**Location: South West Care Services**

Are you a dedicated and organised professional looking to make a difference in the lives of individuals with disabilities and the ageing community? Join South West Care Services as a Rostering Officer and contribute to our mission of providing exceptional care and support.

**Core Objectives**:

- **Proactive Inquiry Handling**: Assist the Service Manager with handling incoming inquiries and service requests.
- **Schedule Management**: Assist the Service Manager in managing Care Worker and client schedules, ensuring service delivery aligns with client care plans.
- Compliance: Ensure adherence to all legal and company requirements.
- **Recruitment Participation**: Participate in pre-screening, scheduling, and conducting Care Worker interviews regularly.
- **File Review**: Review existing Client/Care Worker files and records to answer requests for information from partnered service providers.
- **Database Maintenance**:Update and maintain South West Care Services' Employee Database, Client Database, Complaints and Compliments Records.

**Qualifications**:

- Certificate III in Individual Support, Certificate IV in Ageing and Disability, or related qualifications.
- Bachelor's Degree in Health/Community Services (desirable).
- Valid NSW Working with Children Check.
- Valid National Australian Police Check.
- Valid First Aid Certificate or willingness to obtain.
- New South Wales Driver's License (unrestricted, desirable).

**Experience**:

- Minimum 1 - 2 years' experience as a Rostering/Administration Officer.
- Experience working within strict timeframes and in a fast-paced environment.
- Previous professional experience in the health/aged care or community services sector (preferred).
- Familiarity with legal and corporate rules and regulations.
- Proficiency in Microsoft Office and other general computer programs.
- Knowledge of Home Care Packages and NDIS (desirable).
- Understanding of current safe work practices (desirable).

**Why Join South West Care Services?**

At South West Care Services, we value dedication, expertise, and genuine care. We offer a supportive and collaborative work environment where your contributions are recognized and appreciated. If you are looking for a fulfilling career where you can make a meaningful impact, we would love to hear from you.

**Job Types**: Part-time, Casual

Pay: $32.00 - $35.00 per hour

Expected hours: 32 - 35 per week

Schedule:

- Day shift

Work Authorisation:

- Australia (required)

Work Location: In person

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