Work Placement Team Leader

**About Australian Learning Group (ALG)**

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We are currently seeking a **Work Placement Team Leader **to join our **Sydney** team.

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**About the role**

The Work Placement Team Leader is a national role, responsible for coordinating and administering student work placement for academic programs.

The role works closely with academic leaders in relevant course areas and the student operations teams (education support and student experience), ensuring the smooth end-to-end administration of the placement program.

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**About you**

You have proven experience managing a work placement team (or something similar), demonstrating leadership, having excellent oral and written communication skills, being organised, having good time management skills, and being computer proficient with the ability to use Word and Excel. Additionally, you will be proficient in technology, project management, and project planning.

Additionally, you have the ability to lead and assist team members while under time pressure, have the capacity to maximise results given the resources at hand, have demonstrated project management skills, including the ability to set and adhere to deadlines, and have the capacity and willingness to collaborate with a diverse staff across educational and other functions. You also possess strong interpersonal skills and the capacity to work well in a team, and you have a proven ability to deliver training to and support the development of team members.

**Key responsibilities**:
**Work Placement**
- Oversee the maintenance of placement-related documentation and databases, analysing data and preparing reports
- Securing and maintaining relationships with host organisations (both local and national), including entering into work placement agreements
- Maintaining a register of host companies, work placement preferences and availabilities and contacts
- Working with the student operations teams to maintain a forecast of upcoming work placement requirements (WP Forecast)
- Act as the main point of contact for partner host organisations and students with regard to operational issues
- Providing students with relevant information concerning their work placement
- Onboarding and briefing Workplace Assessors on ALG's work placement policies and procedures
- Allocating and administering work placement visits to Workplace Assessors and ensuring required documentation is returned
- Management of Work Placement team members and Workplace Assessors
- Regular (fortnightly and/or monthly) and ad-hoc reporting to Director of Studies and Quality Assurance Manager and academic leaders in relevant course areas on status of current term's work placements and of WP Forecast, new partnerships developed with host organisations etc.
- Development and maintenance of policies and procedures related to work placement

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**Customer Service**
- Direct and monitor Work Placement team members for operational tasks as required
- Meet the customer service standards and KPIs for your team
- Be a role model by demonstrating exemplary customer service
- Work with the People and Culture Manager to identity and support opportunities for employee development
- Conduct performance reviews of your team members
- Work with the People and Culture Manager on recruiting, onboarding and exit interview feedback for your team
- Collaborate with other teams to achieve goals through shared resourcing and continuous improvement

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**Work Health and Safety responsibilities**:
ALG is committed to promoting and ensuring the health, safety and wellbeing for everyone who works, learns or visits the campus.

As am employee, you must:

- Ensure that you take all reasonable steps to ensure your health, safety and wellbeing and that of others who may be impacted by your actions or omissions
- Observe all safety rules, policies and procedures in relation to work health, safety and wellbeing management
- Report any incidents or hazard identified to the nominated person in your location and or the People and Culture Manager

Please note further duties and tasks may be added to this job description at any time to meet the changing needs of the company.

**Qualifications and Experience**:

- At least three (3) years current experience working in a Registered Training Organisation (RTO) with some operational leadership and or management experience
- ** **Working understanding of the Standards for Registered Training Organisations (RTOs) 2015 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018

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**What makes working with us exciting**:

- Paid birthday leave
- Work-life balance
- Training and development opportunities
- Job rotation and career progression
- A positive culture and fun team

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**Diversity & Inclusion**

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