Team Leader People Processing Centre

About us

Our vision to be Australia's Bank of choice drives us to set the example of how banking should be: placing our people, customers, partners, and shareholders at the centre of everything we do.

Within our People & Culture function sits our People Processing Centre (PPC for short). This team is responsible for delivering accurate operational services and facilitating transactional processing of people-related lifecycle activities including on-boarding, staff movements, cross-boarding, off-boarding, and people-program support.

About the role

We have a permanent full-time opportunity available for a Team Leader of the PPC who is responsible for the day-to-day management of inbound requests to the PPC. Reporting into the Senior Manager, People & Culture Operations you'll support, mentor, and lead the performance of a team of eight People Administrators.

The team process people-related operational requests relating to the recruitment of new employees and contractors, on-boarding, staff movements, cross boarding, off-boarding, and people program support. As the Team Leader you'll manage the team's weekly roster, ensure all BAU requests and SLAs are being met, provide updates to key stakeholders and other teams that interact with the PPC, deliver project related work as required by the business, and continuously seek to improve the PPC's processes and procedures.

You don't have to have a background in People & Culture, although this would be beneficial. Most importantly you'll bring your leadership expertise from an environment that is highly process driven, your mindset for challenging the status quo, and your passion to advocate for your team across the enterprise, ensuring they are seen and valued for their contribution.

Join a People & Culture function whose purpose is to do great things every day to enrich the employee experience, making us a better big Bank. Be part of an experienced, longstanding team who work collaboratively and support each other to deliver great work.

This position can be based in Adelaide, Bendigo, or Melbourne for the days that you're in the office, with hybrid ways of working our norm.

**As Team Leader you'll get to**:
Manage the effective delivery of people-related lifecycle operational activities including conducting audits to ensure compliance with policy and procedures
Lead a team of People Administrators to achieve high performance; ensuring accuracy, consistency and adherence to SLAs
Maintain a knowledge portal for the PPC detailing procedure guidelines for operational tasks and advice scripts for queries in scope
Complete monthly reporting for the PPC highlighting core business metrics
Use data to make informed recommendations to key stakeholders for process updates
Encourage the team to be champions of continuous improvement ideas
Manage relationships with internal and external partners/vendors

About you

**To be successful in the role, you'll have**:
Demonstrated high performance and experience leading a team of operational or administrative employees in a highly process driven environment where accuracy of work is critical
Proven team management and coaching capabilities
Excellent customer service skills, high attention to detail and the ability to set work priorities to meet deadlines
Demonstrated ability to investigate complex problems and show leadership to take ownership for the accuracy of the outcome
Strong written and verbal communication skills
Intermediate skills in MS Office suite
A relevant diploma or higher qualification in Human Resources, Administration, or a related discipline is desirable, or currently completing a relevant qualification

What we offer

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Working with us opens the door to a whole lot more than a fee free account. Get real benefits, work life balance and flexibility. A career with Bendigo and Adelaide Bank will see you become part of the team, your contribution will be valued, and you'll get all the assistance you need to reach your full potential.

Bring your brilliant mind and we'll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

Be quick to apply Applications will be reviewed as they are received and may close before the listed closing date of 12th April. If you're excited to be part of an organisation with strong values and a community focus - then this could be the role for you