Contact Centre Team Leader

2 weeks ago

Adelaide, South Australia Findstaff Full time

**Contact Centre Team Leader**

FindStaff have partnered with sister company Mas National, to recruit an experienced and enthusiastic Contact Centre Team Leader in their Adelaide Contact Centre. Our customer service support is growing & expanding with new sites opening last year in Canberra & Perth
- Full-time Position
- Located in Adelaide CBD with hybrid arrangements available
- Career Development
- Vibrant Culture

**About Mas**:
Mas National are a not-for-profit business, proudly part of the IntoWork Australia Group and well regarded as an Industry Leader, providing high quality Australian Apprenticeship Support Network (AASN) services. Mas National prides itself on the high quality service and support we have delivered to Apprentices, Trainees and Employers across Victoria, South Australia, Tasmania and Queensland for over 20 years.

**About the role**:
Our well-established Contact Centre provides support for customers & colleagues across the national IntoWork Australia Group. We have a fantastic opportunity for a motivated and people-focused Team Leader to join Mas on our journey. You will be based in Adelaide CBD and will be the driving force for creating a passionate, inclusive and engaging environment for your high-performing team.

This will initially be a fixed term contract for 18 months, with potential for permanency.

Shifts are on a rotating roster, 38 hours per week with start times from 7.15am to 10.00am.

**About you**:

- ** You will have previous Team Leader experience in a Customer Service or Contact Centre role, ideally with hybrid teams**:

- You love what you do working in a contact centre environment
- Resilient and thrive in a fast-paced, performance-driven role
- Experience with & a passion for coaching teams, as well as achieving targets
- You are a customer-centric individual with strong attention to detail
- You are committed to actively supporting & mentoring your team to grow & develop in their careers
- Have great communication skills & ability to work closely with key stakeholders
- Ability to multitask and organise work priorities
- Excellent problem solving skills with a proactive approach to your working life

Mas National is proud to be a supportive, flexible and inclusive organisation.

**If this sounds like the role for you, please click 'Apply' and attach your cover letter & current resume.

  • Contact Centre Team Leader

    2 weeks ago

    Adelaide, South Australia Findstaff Full time

    **Contact Centre Team Leader**FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre.- Full-time Permanent Positions- Located in Adelaide CBD- Career Development- Vibrant Culture**About Mas**:Mas National are a not-for-profit business, proudly part...

  • Contact Centre Trainer

    2 weeks ago

    Adelaide, South Australia Partnered Health Full time

    This role is based in Wayville and Wingfield, SA.- Offering competitive rates - generous employee benefits- Providing a high-quality experience for our clients**Founded in 1996, Jobfit Health Group is a leading occupational healthcare provider with wholly owned and operated centres across Australia and New Zealand.**Our business heritage and culture of...

  • Contact Centre Operator

    1 week ago

    Adelaide, South Australia Ultra Tune Full time

    WE ARE GROWING - WILL YOU JOIN US?Are you passionate about helping people?We have exciting opportunities available in our 24/7 Contact Centre for caring, resilient & motivated people to join our growing team - no sales, just great customer experiencesAbout YouA positive and enthusiastic attitudeClear communication skillsAbility to follow processes &...

  • Contact Centre Expert

    2 weeks ago

    Adelaide, South Australia beBeeCustomerService Full time $55,000 - $83,040

    Job Opportunity: Contact Centre ExpertWe are seeking highly skilled professionals to join our Inbound Customer Service team.The successful candidate will work a rotating roster, including after-hours shifts from 4.00pm to 8.00am Monday to Friday and 24 hours on the weekend.In this dynamic role, you will:Deliver exceptional customer service, focusing on...

  • Contact Centre Representative

    1 week ago

    Adelaide, South Australia beBeeCommunication Full time $50,000 - $75,000

    We prioritize delivering exceptional customer experiences and building long-term relationships. As a Contact Centre Representative, you will be the first point of contact for our customers.About the Role:Provide prompt and professional support to customers via phone, email, and other communication channels.Assist with collections, pick-ups, quotes, and...

  • Contact Centre Service Delivery Lead

    2 weeks ago

    Adelaide, South Australia beBeeContactCentre Full time $90,000 - $120,000

    Job TitleWe are seeking an experienced contact centre leader to oversee the delivery of high-quality services.

  • Contact Centre Specialist

    2 weeks ago

    Adelaide, South Australia beBeeCustomer Full time $45,000 - $76,000

    **Role Overview:**We are seeking a highly skilled and motivated Contact Centre Professional to join our team in Adelaide. As a Customer Care Representative, you will be the first point of contact for clients across Australia and New Zealand.**Key Responsibilities:**Making outbound calls as part of promotional campaigns (e.g. hearing tests, hearing aid...

  • Contact Centre Representative

    2 weeks ago

    Adelaide, South Australia beBeeCustomerService Full time $86,400

    Job OverviewThis is an ongoing casual assignment with a competitive hourly rate. You will work within a supportive team environment, where no day is the same.Deliver exceptional phone-based customer service in a high-volume inbound and outbound contact centre.The role involves providing assistance via phone to jobseekers, responding to change with...

  • Contact Centre Agent

    2 weeks ago

    Adelaide, South Australia Jones Radiology Full time

    Join a leading patient-focused medical imaging practice- Provide quality service to patients and specialist referrers- Permanent full-time positions available.- Work with highly skilled teams in a busy contact centre environment- Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave,...

  • Receptionist/Account Officer

    5 days ago

    Adelaide, South Australia Leader Full time $60,000 - $80,000 per year

    Receptionist / Accounts OfficerCompany: Leader Computers – Adelaide SAFull-Time | Competitive Remuneration | Training ProvidedAbout usLeader Computers is a nationally recognised and rapidly growing IT & Telecommunications distributor based in Adelaide's CBD. As Australia's largest manufacturer of notebooks and servers, and distributor of over 80 leading...