Product Specialist

Sandvik Mining and Rock Solutions

Product Specialist - Mechanical UG Coal - Heatherbrae, NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Product Specialist is responsible for delivering exemplary technical support and assistance to our customer, ensuring the optimal performance and reliability of their Bolter Miner fleet while upholding stringent safety and quality standards.

Areas of responsibility
- Deliver on-site technical expertise to swiftly resolve issues.
- Cultivate lasting customer relationships to ensure Sandvik brand loyalty.
- Coach the service network on proper equipment operation, maintenance, and troubleshooting.
- Provide advanced technical support for complex issues to end users, operators, and service personnel.
- Offer valuable insights to Technical Support Managers and Factory Product Engineering for equipment enhancements.
- Assist in gathering accurate data for warranty claims and engineering improvements.
- Advise on spare parts needed for both planned and unplanned maintenance.
- Collaborate with Site planners and coordinators to prioritize corrective work.
- Analyse machine downtime and develop actionable plans as needed.
- Initiate root cause analysis for components when necessary.
- Proactively and reactively investigate warranty claims to enhance customer satisfaction and support Warranty Analyst.
- Optimize Bolter Miner fleet operations using machine telemetry data to benefit the customer.

Your profile

We are looking for an experienced professional with a relevant Mechanical and/or Electrical Trade Certificate or equivalent. If you have at least 7 years of post-trade experience in Underground Mining and a proven track record in a similar role, we want to hear from you.

Your ability to deliver technical training to maintenance personnel and operators, coupled with exceptional oral and written communication skills, sets you apart. Your high level of interpersonal skills, especially in customer interactions, will be an asset. Additionally, your computer literacy and capacity to excel under pressure, while remaining flexible and adaptable to change, make you an ideal fit for our integrated, dynamic team. An expert in Sandvik equipment specific to your Department/Division is an advantage.

Agencies need not apply.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment.

What we offer

Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure. Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty. A Company car, Company Laptop & Company Mobile is provided.

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Alex Buckland_