Member Experience Consultants

3 days ago

Melbourne, Victoria, Australia Aia Full time

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunities:
We have three opportunities available for Member Experience Consultants to join our AIA Health business in Melbourne. Within these roles you will deliver high-quality service across member servicing functions including contact centre operations, ancillary claims, administration, complaints handling and retention calls for all channels.

To do this successfully you will:

- Provide the highest level of service to new members to AIA Health, ensuring all AIA policies and industry requirements are adhered to
- Accurately process ancillary claims and support retention activities
- Provide member support including updates, data entry, and documentation handling
- Perform administrative tasks to support member servicing operations
- Assist in resolving member complaints and escalate complex issues when necessary
- Maintain accurate records of member interactions and transactions in core systems (e.g., HAMBS, e5, VMMP)
- Perform other duties as directed by the Team Leader Member Experience
- Previous experience in customer service, contact centre, or claims environment (PHI experience desirable)
- Proficiency in HAMBS, e5, and Salesforce (preferred)
- Exceptional communication, time management and problem-solving skills
- The ability to work in a fast-paced, process-driven environment
- Intermediate MS Office skills and a continuous improvement mindset.

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement - 3 days in office and 2 days WFH

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

  • Member Experience Consultant

    1 week ago

    Melbourne, Victoria, Australia Glen Eira City Council Full time

    Glen Eira Leisure- Part-time- Closing on: Jan 31 2025- Add to favourites Favourite View favourites- **Exciting and dynamic team environment.**:- **Looking for an initiative driven sales professional.**:- **Permanent part time positions available.**:- **Great culture and staff benefits.****About the role**As a Member Experience Consultant, you will be at the...

  • Member Experience Consultants

    2 weeks ago

    Melbourne, Victoria, Australia AIA Full time $80,000 - $120,000 per year

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Education Consultant

    2 days ago

    Melbourne, Victoria, Australia Vision Consultants Full time

    We are hiring education consultant with minimum Exp of 2-3 years for Melbourne,Sydney,Hobart and Adelaide office,**Vision Consultants**, an _international education agency_ established in 2005, is seeking an experienced counselor to join our team who can assist our team to grow the Bangladesh, Srilankan and Nepalese market.**Duties and Responsibilities**:-...

  • Principal Mining Consultant

    1 week ago

    Melbourne, Victoria, Australia Amc Consultants Full time

    15 years experience- Based in any of our Australian officesAMC Consultants is looking for a Principal Mining Consultant to join the operational excellence team based in one of our Australian office.**About the job**In response to the increased demand for our Advisory services, AMC Consultants is looking for a Principal Mining Consultant to be based in one of...

  • Member Consultant

    6 days ago

    Melbourne, Victoria, Australia Defence Bank Full time

    **Introduction**:We are Australia's Defence Bank. Established in 1975, we have 33 branches across Australia, a local Contact Centre, an award-winning mobile app, and 200 employees who make us a great place to work.As a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the men, women...

  • Member Consultant

    3 days ago

    Melbourne, Victoria, Australia Defence Bank Full time

    **Introduction**:Join a dynamic team at Victoria Barracks branchSeeking a customer service professional looking for their next big roleBe part of a different kind of banking and make a real different to our membersDefence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the...

  • Member Experience Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeInsurance Full time $89,400 - $109,900

    Job Title: Member Relations ConsultantThe Member Relations Consultant plays a vital role in delivering timely solutions and resolutions to member feedback, inquiries, and complaints related to insurance products, emergency roadside assistance, and other relevant services.Main Responsibilities:Acknowledge, respond, case manage, and resolve complaints within...

  • Customer Experience Consultant

    7 days ago

    Melbourne, Victoria, Australia Vision Super Full time

    **Description**:- We Are Charlotte are excited to be partnering with Vision Super in hiring a _**_Customer Experience Consultant (12-Month Fixed Term)_**_. This is a fantastic opportunity to make a meaningful impact on customer experience within a respected organisation, while contributing to Vision Super's commitment to delivering outstanding service to...

  • Member Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Team Leader Role OverviewThe primary function of this role is to lead a team of service consultants in delivering exceptional member experiences. As a Team Leader, you will be responsible for fostering a strong service culture that aligns with our brand values and promise.This involves driving and mentoring a high-performing team to achieve individual and...

  • Member Experience Growth Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeProfessional Full time $55,000 - $75,000

    Job Title: Member Experience ConsultantWe are seeking a skilled sales professional to drive membership growth efforts as a Member Experience Consultant.This role is at the forefront of our membership expansion, responsible for driving membership sales, building relationships with potential members, and providing exceptional customer service.Key...