Returns Clerk

1 week ago

Sydney, New South Wales, Australia Maui Jim Sunglasses Full time

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service._
- If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits, and our Maui Jim 'Ohana Aloha~_

The major function of this position is:
Accurately process credit memos in SAP. Inspection of returned sunglasses. Clean, process and evaluate damages to code and enter information into SAP.

In order of importance, the principle responsibilities and duties of this position are:

- Provide outstanding customer service to all customer inquiries regarding credit and returns.
- Receive, inspect and analyze all returned Maui Jim and Zeal product for damages and reason for return.
- Clean sunglasses and process for credits, inventory and breakdowns of merchandise for stock.
- Determine return stock for account credit or non-credit.
- Understand the impact of credits on financial statements and inventory.
- Accurately enter all return codes and information into SAP in a timely manner.
- Maintain an average of 19 entries per hour.
- Perform weekly inventory of product on returns cart.

Other Duties:

- Cross-train and backup any position in the department as needed.
- Perform all other work-related duties as requested or required.

Work Shift:
Special Language Requirement (If Applicable):

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