Receptionist Night Shift

6 days ago


Brisbane, Queensland, Australia Greenbank Services Club Full time

Overview
Receptionist Night Shift & Weekends Casual role at Greenbank Services Club. As part of the Reception team, you will be responsible for: maintaining and developing relationships with members; ensuring compliance with liquor & gaming regulations; maximizing patron satisfaction by driving service standards; answering phone calls and directing them to the correct contact or answering enquiries; microphone announcements; answering all enquiries from members. Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team. This is a front of house, hands-on role with proven experience of floor operations including cash handling; a decisive personality; and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.
To be successful in this role you would need to possess the following:
Essential Skills & Competencies
Have an extensive knowledge of club activities
Knowledge of aspects of compliance with relevant legislation
Proven ability to deal with a diverse demographic
Ability to improve communications and form strong customer relations
Effective time management and organisational skills
Immaculate personal presentation and service
Requirements And Qualifications
Responsible Service of Alcohol certificate
Responsible Service of Gaming certificate
Experience in conflict resolution and employee engagement
Working rights in Australia
Employment details
Seniority level: Not Applicable
Employment type: Temporary
Job function: Administrative
Industries: Gambling Facilities and Casinos
How to apply
Simply complete the application process by clicking the Apply Now button and we'll be in touch. APPLY NOW No recruitment agencies please
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