Receptionist And Night Auditor

3 days ago

Brisbane, Queensland, Australia Ymca Brisbane Full time

The George Williams Hotel, located on George Street in the heart of the Brisbane CBD, is a favourite amongst business and leisure travelers with 103 stylish rooms conveniently located close to key attractions such as Roma Street Parklands, Queen Street Mall, North Quay and Brisbane City Hall.

We are currently seeking a **Hotel Receptionist** to join the team on a **casual basis **to assist in covering night shifts, between 2:00pm and 11:00pm, Monday to Sunday**.
**ABOUT THE ROLE**

The role of a** Hotel Receptionist **involves ensuring the quality and timely delivery of all accommodation related services, with the view of maximizing profits whilst ensuring guest satisfaction. This role is perfect for someone who understands the local Brisbane landscape and enjoys bringing their exemplary customer service and administration skills to life, both autonomously and as part of a supportive and friendly team.

The responsibilities include (but are not limited to):

- Ensuring that guests are greeted in a warm and friendly manner, creating a positive first impression of the GWH
- Delivering a comfortable guest experience through attentive and efficient service
- Utilise your calm and professional interpersonal skills in attending to guest queries and the occasional complaint, being sure to deliver a satisfactory outcome for both guests and the business
- Completing all guest reservations and enquiries via phone, fax or web, ensuring that the source of business data is accurately recorded
- Seamless allocation of rooms ensuring that regular/returning guests, corporate clients and VIPs are provided with correct room numbers and all special requests are adhered to where possible
- Utilise your excellent local knowledge to provide information to guests regarding local attractions, restaurant recommendations, transport options and sight-seeing
- Cash handling including end-of-day reporting and float balance (training provided)
- Coordinating amenities, room service orders and deliveries
- Supporting the Manager with daily tasks and duties as required

**SELECTION CRITERIA**
- Minimum of two years' customer service experience in a similar role
- Front office, reservations and/or auditing experience preferably within a hospitality environment
- Excellent customer service skills including an ability to handle queries, complaints and challenging situations with professionalism
- Sound knowledge of computer systems including Microsoft Office
- Willing and able to work flexible hours as determined by business requirements

**REMUNERATION & BENEFITS**

In addition, The George Williams Hotel offers many employee benefits including:

- Free YMCA gym membership
- Discounted rates at our childcare facilities
- Discounted rate on selected health care through Medibank Private
- Discounted accommodation rates at the GWH
- A range of online benefits through our online employee discounts and benefits program

**APPLICATIONS**

To apply, please click the** 'APPLY'** button and submit your resume and a cover letter detailing how your experience meets the selection criteria.

**Our Commitment**

The YMCA is an equal-opportunity employer and is committed to safeguarding children and young people.

||

  • Night Auditor

    3 days ago

    Brisbane, Queensland, Australia Ymca Brisbane Full time

    Located in the mist of the Brisbane CBD, the George Williams Hotel is accessible to all the attractions Brisbane has on offer including Queen Street Mall and Suncorp Stadium to name a few. The George Williams Hotel's design accommodates 103 guests with a perfect blend of modern and mínimalist décor in an urban setting for those who are visiting Brisbane...

  • Night Auditor

    6 days ago

    Brisbane, Queensland, Australia Amora Hotel Brisbane Full time $60,000 - $80,000 per year

    Join Our Team as a Night Auditor at Amora Hotel BrisbaneAre you a night owl with a passion for numbers and guest service? At Amora Hotel Brisbane, we're looking for a detail-oriented Night Auditor to join our Front Office team.Located in the heart of the CBD, our recently revitalised 5-star hotel features 296 guest rooms, multiple dining venues, and premium...

  • Senior Night Auditor

    6 days ago

    Brisbane, Queensland, Australia Beetson Hotel Full time $104,000 - $130,878 per year

    Night AuditorHospitality & TourismAn exciting opportunity has become available for a skilled and professional Night Auditor to join our team. This pivotal overnight role combines exceptional guest service, financial accuracy, and operational leadership.The Night Auditor acts as the primary decision-maker overnight, ensuring smooth operations, safeguarding...

  • Night Auditor

    4 days ago

    Brisbane, Queensland, Australia Sealink K'Gari (Fraser Island) Full time

    **The Opportunity**Join our team as a Night Auditor and play a pivotal role in ensuring the smooth operation of our front office during the night. Reporting to the Front Office Manager this is a fantastic full-time, live-on opportunity offering a rotating roster to help you achieve an exhilarating work-life balance.If you are a dedicated and service-oriented...

  • Part Time Night Auditor

    4 days ago

    Brisbane, Queensland, Australia beBeeNightAuditor Full time $55,000 - $90,000

    Brighten Your Career with a Part-Time Night Auditor RoleThis highly rewarding and exciting opportunity offers great career potential, allowing you to work with a dynamic team of industry professionals and global brands. Our team operates in the vibrant city of Brisbane.As a Night Auditor, you will report to the Night Manager and Front Office Manager,...

  • Hotel Receptionist And Night Auditor

    4 days ago

    Brisbane, Queensland, Australia Ymca Of Brisbane Full time

    The George Williams Hotel, located on George Street in the heart of the Brisbane CBD, is a favourite amongst business and leisure travelers with 103 stylish rooms conveniently located close to key attractions such as Roma Street Parklands, Queen Street Mall, North Quay and Brisbane City Hall.We are currently seeking a **Hotel Receptionist**to join the team...

  • Night Auditor

    2 weeks ago

    Brisbane, Queensland, Australia Ihg Hotels & Resorts Part time

    Join to apply for the Night Auditor (Part Time) role at IHG Hotels & Resorts1 week ago Be among the first 25 applicantsJoin to apply for the Night Auditor (Part Time) role at IHG Hotels & ResortsTrade in ordinary for extraordinary at Hotel X — Fortitude Valley.Perfectly placed in the heart of Brisbane's fashion, nightlife, and restaurant scene, Hotel X...

  • Night Auditor

    3 days ago

    Brisbane, Queensland, Australia Sofitel Full time

    **Company Description**Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best...

  • Night Auditor

    6 days ago

    Brisbane, Queensland, Australia Crystalbrook Vincent Full time $60,000 - $80,000 per year

    Are you a night owl who like's working at night? (11pm-7am)? Are you a natural problem solver with strong financial administration skills? Work with a fantastic team in Brisbane's best location Brave, bold, and bursting with energy, Crystalbrook Vincent is a five-star Hotel in Howard Smith Wharves. We are locally integrated with an environmentally...

  • Night Auditor

    4 days ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 23109755**Job Category** Finance & Accounting**Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to...