Night Shift Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $39,539 - $60,959

Exceptional Customer Service Ambassador

Are you passionate about delivering world-class customer experiences? We are seeking a skilled Receptionist to join our dynamic team at YHA Brisbane City. As an Exceptional Customer Service Ambassador, you will be responsible for providing outstanding service to guests from around the world.

About This Role

This is an excellent opportunity to work in a fast-paced environment and develop your skills in front desk reception or customer service in an accommodation setting. The ideal candidate will have previous experience in a similar role and possess excellent time management skills, with the ability to work well under pressure.

Key Responsibilities

As a Receptionist, your key responsibilities will include:

  • Providing exceptional customer service to guests
  • Managing front desk operations and ensuring a smooth check-in and check-out process
  • Working effectively in a team environment to achieve business objectives
  • Maintaining accurate records and reporting any issues or concerns to management

Requirements

To be successful in this role, you will need to have:

  • Previous experience in front desk reception or customer service in an accommodation setting
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and manage multiple tasks simultaneously
  • Flexibility to work a variety of shifts, including nights, weekends, and public holidays

What's On Offer

As an employee at YHA Brisbane City, you will enjoy a range of benefits, including:

  • Travel perks
  • Team adventures and social events
  • Discounts on food and beverages
  • Growth opportunities and professional development
  • Cultural flexibility and wellbeing support

Our Values

At YHA Australia, we value teamwork, giving our best, putting our guests first, thinking differently, and having fun. If you share these values and are passionate about delivering exceptional customer service, we would love to hear from you.

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