Accident Repair Centre Service Advisor

1 week ago

Tasmania, Australia Hendy Group Full time

We have an excellent opportunity to put your outstanding customer services skills in to action. We are looking for a confident customer service hero to join us as a Bodyshop Service Advisor at our Accident Repair Centre in Tunbridge Wells.

**The Opportunity**:
In this role you will be:

- Liaise with insurance companies and customers regarding vehicle repairs;
- Invoice completed work;
- Ensure claims are processed correctly and in a timely manner;
- Handle bookings;
- Maintain up to date knowledge of Bodyshop procedures;
- Work as part of the Bodyshop team;
- Assist with the day-to-day administration.

**The Rewards**:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self-motivated, energetic and enthusiastic.
- A good standard of verbal and numerical reasoning;
- Previous experience in a Bodyshop/Service department would be advantageous but not essential;
- A full UK driving licence.

**The Company**:
The Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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