Change Lead

All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.
- Permanent roleSydney, Melbourne or Brisbane based

**How will I help?**

We're a fun, inclusive team that embraces innovative disruption as we develop and implement great solutions. Passionate, creative, and agile, our team is supported by leaders who are also data, analytics, and domain experts. Together, we love championing new data products and service capabilities for our stakeholders and customers.

The Change Lead will serve several critical internal client stakeholders across the Group Business Unit (GBU) data delivery portfolio: Credit Risk; Financial Crime; Finance and Regulatory; and Corporate Services and Enterprise Risk. As an influential change leader, you will play a crucial role designing, building, and implementing change solutions and communications collateral to assist Data Platforms' divisional leadership ready our business partners for the designated portfolio of complex delivery activities, simultaneously supporting their respective data understanding maturity journey.

You will also support your Data Platform colleagues understand this journey and celebrate our successes. In addition to being a culture champion, you are also a 'relationship builder' who recognises that this role is exceptionally rare: an opportunity to bring your skills to build a best-in-class change and communication capability that delivers client understanding and delight. Your change framework design expertise and curiosity will be complemented by outstanding interpersonal skills. You will be as adept at listening to and partnering with internal stakeholders as you are skilful at devising and implementing client-resonating solutions.

Role responsibilities include:

- Stakeholder Management _
- This role serves two core groups: your internal Data Platforms colleagues and our team's client stakeholders.
- Establish an effective overarching internal and client stakeholder communications framework including regular reporting, success measures established and tracked.
- Establish and maintain a client stakeholder engagement matrix, manage and report on business sentiment via various fora, readiness assessments and pulse checks.
- Champion strategies to lift our client stakeholder satisfaction survey results.
- Manage client stakeholder communications and engagement including definition of roles and responsibilities as they relate to the change; ensure stakeholders remain engaged and committed throughout the change
- Partner with and support the Data Platforms GBU division Heads on all engagement activities to minimise business disruption and ensure a consistent, aligned business narrative.
- Drive transformational change in a challenging environment impacted by varying levels of commitment to change, change fatigue and potential resistance to change.
- Celebrate Data Platforms colleagues' achievements with clear, thoughtful, engaging communications.
- Change Management _
- Provide change thought leadership during all phases of delivery to ensure adoption outcomes are achieved
- Build, lead and execute the change strategy across key divisional programs and educational initiatives to ensure change interventions are maximised successfully.
- Establish strong partnerships with internal Data Platforms colleagues and client stakeholders at all levels to collaboratively define and deliver agreed business outcomes.
- Ensure stakeholders are ready, willing and able to receive and embed the change - identify, monitor and report on issues and/or problems associated with the change as they arise, including challenging and influencing internal data colleagues and client stakeholders as required.
- Create and maintain a Single View of Change (SVOC) for the division.
- Collaborate with other Change Leads to seek opportunities to align and bundle changes across Data Platforms and partnering business areas where possible.
- Develop communication and engagement strategies and plans to proactively align internal audiences with the business strategy and Westpac's values, vision and priorities
- Develop program artefacts that clearly articulate the intended message, which can be leveraged for various purposes (town halls, steerco, leadership meetings, regulator meetings, board meetings).
- Compile key training materials to ensure change is understood and embedded and support the delivery of training to all impacted stakeholders.
- Manage and enhance internal communication channels, including establishing and maintaining a consistent voice and visual identity.
- Risk Management _
- Manage risk identification to ensure change-related risk (people, operations, organisational) is within desired levels and that risks are managed according to agreed risk frameworks.
- Highlight impacts associated with the change, development of mitigation plans with associated costs and benefit