Ict Euc Device Specialist

**Role**: ICT EUC Device Specialist

**Location**: Murarrie, Brisbane

**Employment Type**: Permanent Full time

With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we're Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.

Are you a tech-savvy problem-solver with a knack for keeping end-user devices running smoothly? We're seeking a skilled End User Computing (EUC) Device Specialist to join our dynamic team.

From device setup to software updates, you'll be the go-to expert for ensuring seamless operations and optimal performance.

**Your Impact**:
Setup and configure end user devices to company standards.
Provide user support during deployment, troubleshooting issues, and offering training.
Maintain accurate inventory and documentation of deployed devices.
Perform routine maintenance and repair of end user devices.
Optimize Microsoft endpoint management platforms for efficiency and security.
Document all deployment activities and ensure accurate ticket updates.
Support technology strategies aligning with business objectives.

**What Goodstart can offer you**:
Flexible work arrangements (as agreed with line manager)
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay.
Access to discounted childcare (up to 15%)
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose.
Regular social events at our head office location
Security and stability - as Australia's largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families.

**You'll bring to the table**:
Degree qualification in either Information Technology or similar technical capacity, or equivalent work experience
Proven experience in IT device deployment
Strong understanding of computer hardware, software, and networking
Strong problem-solving skills and meticulous attention to detail, coupled with effective communication and interpersonal abilities
Experience implementing and supporting Microsoft End User Computing technologies including Intune, SCCM, and Autopilot
**Experience with Active Directory/Azure AD**: Manage devices identity, users, & groups
Experience with device group policies and configuration profiles: Create and maintain group policies and configuration profiles through Active Directory and Intune
Experience ensuring device compliance with latest Windows security updates

Desirable

Experience across; ITIL Service Lifecycle, Stakeholder Management, Strategy, Planning, Road Maps, Leadership and Mentoring, Vendor Management
A qualification in ITIL and/or previous experience using ITIL at a practical level
Strong breadth of experience in a technology services group within a large complex organisation and multi-sourced services environment

How to apply

Have a question?

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time