Call Centre Officer

7 days ago

Melbourne, Victoria, Australia Prixcar Services Full time

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

**The Position**:
We are currently seeking an enthusiastic individual to take on the position as a Casual Customer Service/Call Centre Officer. This role will be based at our National Head Office in Altona North.

This role is the first point of contact for both internal and external customers, and you will liaise between staff, customers, dealers, and subcontractors to ensure that our customers receive timely and cost-effective service.

**What you will do**:

- Take inbound calls from our internal and external customers and answer inquiries efficiently
- Develop and maintain excellent customer service relationships
- Ensure prompt and effective follow up and response to customers enquiries
- Resolve problems by clarifying issues, research for alternative solutions, and escalate unresolved problems
- Enter orders and daily releases into the System
- Maintain call centre database by entering information
- Keep systems operational by following established procedures; reporting malfunctions

**What you will bring**:

- Previous Customer Service experience (Call Centre, Transport and Logistics, Dealership will be highly regarded)
- Excellent verbal and written communication skills
- Experience working in a fast-paced environment
- Data entry skills
- Strong interpersonal skills
- Strong problem solver

**Nice to have**:

- Experience using transport related systems will be highly regarded but not necessary - full training will be provided

**What we are offering**:

- Work-life balance, benefit from flexible working arrangements
- Competitive remuneration
- Be a part of supportive and friendly team
- Our X-Factor reward and recognition program, with financial incentives and overseas trips on offer
- Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
- Exclusive benefits and discounts from our partners, employee referral program, service recognition
- Wellness: Employee Assistance Program, wellbeing day

If you would like to be part of a friendly team where you are appreciated for your contributions and share our values, we would love to hear from you

PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion.

Prixcar values of **_Play_**, **_Passion_** and **_Care _**underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey

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