Call Centre

Would you like to help us make our world a safer place?

Right now somewhere around the world, someone's most important assets are being monitored and protected by our Securitas Team. From maintaining a safe environment in supermarkets or monitoring alarms, through to protecting small business and construction projects, our Security Officers play an integral role in making people feel safe.

If you are passionate about safety, customer service, securing people, property and assets, working with systems, talking on the phone, and working with a diverse team we encourage you to apply.

About the Business

Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.

About the role

We are a 24-hour, 7-days a week A1 Graded Security Alarm Monitoring Station looking for reliable and motivated Monitoring Centre/Call Centre Operators for Casual employment with the availability to work between the hours of , up to 2-3 shifts per week (including a mix of weekdays, weekends & public holidays). Pay is above award wage.

This is NOT a working from home role.

Start Date: Tuesday 9th September 2025

Your main duties will include:

• Attending to a high volume of inbound/outbound calls
• Monitoring of alarm systems in accordance with client instructions
• Monitoring of personal safety devices and liaising with emergency services
• Providing a consistent level of exceptional customer service
• Ensuring high accuracy with data entry and administration tasks
• Managing and providing a resolution to customer complaints
• Remotely monitoring of CCTV systems

Benefits and perks

• Above award rate wages
• Ongoing training and development (4-5 weeks initial training)
• Career progression with one of the world's largest security services providers
• Stable employment
• Low-cost monitoring for your home, friends, and family.
• Ability to pick up extra shifts (including after hours - nights, weekends & public holidays)

Skills and experience

The ideal candidate will have the following skills and attributes:

• Strong customer service experience (retail, hospitality and previous call centre experience is advantageous)
• An excellent phone manner, with a polite, friendly, and positive attitude
• Strong communication, literacy, and numeracy skills; with a high level of attention to detail
• Resilience; must be able to deal with challenging scenarios and high stress situations
• Strong active listening skills
• Strong organisation skills; the ability to multi-task and prioritise duties
• Strong problem solving and decision-making abilities
• The ability to work as part of a team, or independently when required
• Intermediate Microsoft Office, and general I.T/typing skills

You must:

• Be available to work between the hours of up to 2200 would be great)
• Be available to work between 2-3 shifts (up to 12 hours rostered - potentially more) per week; additional shifts also available
• Be available for training between the listed training times/dates below - for a min. of 3-4 days per week
• Be available for induction on Tuesday 9th September
• Intermediate Microsoft Office, and general typing skills
• Be adaptable, flexible, and receptive to change
• Be responsible, reliable, and a solid team player
• Have a positive attitude and calm demeanour
• Be customer service focused
• Be comfortable and confident in dealing with high pressure situations
• Be a quick thinker and fast learner
• Have your own transport
• Be able to obtain Security license for monitoring (within the probation period; at your own expense).  Click the link for more information: Apply for a new private security licence | Victoria Police
• Have permanent Australian residency (min. 12 months)

Training dates/hours:

09/09/25-12/09/

15/09/25-19/09/

22/09/25-25/09/

29/09/25-03/10/

06/10/25-10/10/