Call Centre Officer

Do you have a passion for providing outstanding customer service and solving problems? Mazda Australia is seeking a Customer Service Champion to join our team as a Call Centre Officer and help us deliver seamless experiences for our valued customers.

About the Role:

As a Call Centre Officer, you'll play a vital role in providing top-notch assistance to Mazda Australia callers via our 1800 phone number. From offering technical support to managing dealer inquiries, your work will directly impact our customer satisfaction and brand reputation.

These positions require a full-time, in-office presence five days a week at our Mazda Australia Head Office in Mulgrave, fostering a collaborative work environment and promoting effective teamwork.

Available Positions

1x Permanent Full time

1x 12 months Full time Contract

Key Responsibilities:

• Complete Maestro Contacts: Whether it's a quick resolution or escalated support, you'll ensure all inbound calls are addressed promptly and effectively.
• Respond to Customer Calls and Queries: Daily, you'll handle a variety of inbound contacts, ensuring each customer query or concern is addressed promptly and accurately.
• Investigate and Manage Dealer Cases: Dive into dealer inquiries, utilising internal resources to find solutions that support dealers in resolving customer issues.
• Proactive Management: Take charge of the Early Alert programs, addressing concerns before they escalate into complaints, and support the NCC loan vehicle program to minimise customer inconvenience.
• Special Projects: Undertake special projects as required, such as managing product-related concerns and supporting the team during manager absences.

About you:

• We are seeking a Call Centre Officer who can effortlessly handle customer inquiries while demonstrating a deep understanding of automotive mechanics.
• Your empathetic approach to problem-solving, coupled with stellar communication skills, will ensure that customer concerns are addressed promptly and effectively.
• As a team player, you'll collaborate seamlessly with colleagues and external stakeholders, prioritising tasks and delivering strategic solutions to meet customer needs.
• While prior automotive experience is a plus, your ability to navigate basic computer systems and software is essential.

About Mazda Australia:

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

Mazda Australia Benefits:

• New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.
• Annual bonus eligibility and 17.5% annual leave loading.
• Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks.
• Paid Parental Leave.
• Join a collaborative team and supportive team culture.
• Ongoing learning and development opportunities to fuel your career growth.
• Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Health Care provider discounts.

If you're ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity

Application and Selection Process

We value attitudes, behaviours, and values that align with Mazda Australia's culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.

We thank you for your application, please note only shortlisted and candidates with full working rights in Australia will be contacted.