Tour Logistics Coordinator

2 weeks ago

Byron Bay, Australia Happy Travels Australia Full time

Travel Buddies is a vibrant and growing semi-guided group tour company, specializing in exciting travel experiences up and down the East Coast of Australia, across New Zealand, and with plans to expand into Asia. We're seeking a **Tour Logistics Coordinator** to join our dynamic team at our Byron Bay office. If you're highly organized, detail-oriented, and passionate about travel, we'd love to hear from you

**Role Overview**:
As a **Tour Logistics Coordinator**, you will be responsible for supporting the smooth operation of our tours by managing bookings, coordinating with external partners, and ensuring all logístical aspects are in place for a seamless travel experience. Reporting to the Head of Product, this is a role that plays a key part in delivering excellent customer service and operational efficiency.

**Key Responsibilities**:

- **Booking & Allocations**: Confirm all bookings and allocations with external operators for set tour dates.
- **Tour Group Communication**: Set up and manage group chats on WhatsApp for each tour, ensuring smooth communication.
- **Invoice Management**: Screen incoming invoices, ensure they align with tour rates and specifications, and pass to accounts for processing.
- **Agent Inquiries**: Manage and respond to incoming inquiries from agents, providing timely and accurate information.
- **Data Entry & Reporting**: Enter data accurately and assist with reporting on tour specifications and performance.
- **External Partnerships**: Maintain strong working relationships with our travel partners and operators.
- **Reservations Management**: Ensure customer details in the reservations inbox are accurate and up to date.
- **Tour Support**: Manage the logistics of each tour and provide ongoing support to ensure each departure runs smoothly.
- **Reporting**: Send weekly reports to stakeholders, highlighting key data and tour status.

**Skills & Experience**:

- Exceptional organizational skills and a keen eye for detail.
- Experience in travel coordination, logistics, or a similar role is a plus.
- Proficiency with google drive and business suite software, and experience with communication tools like WhatsApp.
- Ability to manage multiple tasks, prioritize effectively, and work independently.
- Excellent communication skills, both written and verbal.
- A passion for travel and delivering great customer experiences.

**Why Join Us?**
- **Competitive Salary**: Pay range between $32 - $35 per hour, depending on experience.
- **Vibrant Team Culture**: Work in a fun, energetic, and supportive team environment.
- **Exciting Travel Opportunities**: Be part of a growing company with plans for future expansion across Asia.

If you're ready to help us take our tours to the next level and be part of an exciting adventure, we'd love to hear from you

**To Apply**: Please submit your resume and a cover letter outlining why you'd be a great fit for the role

**Job Type**: Casual

Pay: $32.06 - $35.00 per hour

Expected hours: 30 - 37.5 per week

Schedule:

- Day shift

Ability to commute/relocate:

- Byron Bay, NSW 2481: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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