Concierge Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Our Concierge Manager will be responsible for delivering exceptional experiences to Atlassian staff and their visitors across both office and remote workplace experience programs. Leading by example and representing both the JLL and Atlassian brand to the highest standard.

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team

**An overview of the role**:
Provide a warm and professional welcome and farewell to all Atlassian staff, visitors, and vendors.
Provide registration support and issue access passes and visitor passes.
Conference and meeting room scheduling and support.
Maintain the lobby and front desk areas in a neat and organised manner.
Professional personal presentation at all times, elevating and upholding grooming standards across the team.
Respond to enquiries from internal and external customers.
Receive incoming deliveries and manage the distribution.
Arrange couriers and taxis on request.
Contact Security immediately for any security risks.
Support emergency response requirements and act as floor warden where required.
Coordinate food and beverage, stationary and IT services as required.
Proactive communication with all Atlassian clients to effectively manage service delivery.
Provide event support to large in-house Atlassian events as required.
Support the provision of Food and Beverage services across sites and place orders with catering vendor.

**Sound like you? This is what we're looking for**:
This is an onsite role and will be required to be in the client Melbourne office.
We are looking for experienced hospitality and events professionals, who bring professionalism and hospitality knowledge to our team.
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
2+ years prior experience in facilities, property management, hospitality or related field preferred
Self-motivated; confident & energetic
Customer/Client Experience Focus
Problem-solving skills and capacity to deal with ambiguity
Ability to effectively deal with stressful situations
Flexible - able to adapt to rapidly changing situations
Goal-oriented - able to focus on meeting all performance targets
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English); also an active listener

**What you can expect from us**:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the f