Rostering/Scheduling Officer

2 weeks ago

Adelaide, South Australia Enhanced Lifestyles Full time

Join Enhanced Lifestyles as a Rostering /Scheduling Officer (Service Delivery Officer) in our Hindmarsh office.

Are you passionate about enhancing the lives of people living with a disability by ensuring they have the supports at home or in the community they need?

Enhanced Lifestyles is seeking a dedicated Rostering /Scheduling Officer (Service Delivery Officer) to join our team.

**Position Details**

In this full-time role, you will play a pivotal role in coordinating our team of Support Workers, dedicated to providing high-quality supports and customer-focused services to individuals with disabilities in Metro and Regional South Australia.

This role is unique and will be a full-time role across a 5-day rotating roster (including Saturday, Sunday and public holidays), with an on-call component.

As a Rostering /Scheduling Officer (Service Delivery Officer) your role encompass several key responsibilities that are central to our mission of delivering superior disability services.
- Efficient Rostering: Meticulously coordinate and schedule our dedicated Support Workers. Your goal is to ensure that the needs and preferences of our valued customers are met with precision and in a timely manner
- Exceptional Customer Care: As the primary point of contact for both our staff and service users, you are the embodiment of our commitment to exceptional customer service
- Technological Proficiency: Ability to leverage previous computer skills and prior knowledge with rostering tools
- Collaborative Culture: Your ability to collaborate effectively will contribute to the overall success of our team and the well-being of our customers. We are looking for someone proactive, who can think on their feet in a face-paced environment

**Qualifications and Requirements**
- Effective communication and interpersonal abilities are essential
- Previous experience in the health, disability, or community services sectors is highly preferred
- Prior knowledge of the NDIS and the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) is a valuable advantage
- NDIS Workers Screening
- South Australian Working with Children screening
- NDIS Workers Orientation Module
- Ability to work full-time hours across a 5-day rotating roster (including Saturday, Sunday and public holidays)
- Ability to incorporate a rotating on-call component

**Benefits**
- Supportive, rewarding, and friendly work environment
- Salary packaging benefits (up to $15,899 tax free)
- Opportunity for training and career growth
- Member led organisation - our customers are also on our board
- Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS) - Level 2, Pay Point 1

**A Little About Us**

For 30 years, Enhanced Lifestyles has been delivering individualised, high-quality support across South Australia, empowering people with disabilities to live independently and make choices that matter. This rewarding position offers the opportunity to be part of a close-knit, values-driven organisation with a unique structure: we are a member-governed, not-for-profit NDIS provider, and our Board consists primarily of customers who use our services. Led by customers for customers, our unique and personalised approach has always defined who we are and what we do.

If you have a passion for supporting independence, dignity, and meaningful engagement for people living with disabilities, we'd love to hear from you.

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