Service Delivery Coordinator

2 weeks ago

Melbourne, Victoria, Australia Datacom Full time

Our Purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our Team
Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative, and look at ways to improve people's lives through technology. This role is based in our Brisbane office; however, we open to other locations such as: Adelaide, Melbourne and Sydney. Please note that to be eligible for this role, you must be an AU Citizen/Perm Resident.

About the Role
As a Service Delivery Coordinator, you will ensure that all contracted services are delivered to clients in accordance with contracts. You will provide a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers' requirements and expectations with Datacom's service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom's large customer base.
What you'll do
As a Service Delivery Coordinator, you will be responsible for:

- Contract and commercial management
- Service Management and Operational Delivery
- Virtual Team Management
- Financial Management
- Admin services.
- Client relationship management & Customer Satisfaction
- Reporting
- Continual Service Improvement and Innovation

What you'll bring
We are looking for someone with approximately 1 year of IT experience, preferably from an IT managed services environment. You'll be passionate about customer experience, organised, and understand service delivery and SLA conformance.

Ideally you'll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none. Project management experience or exposure would be a huge advantage.

Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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