Technical Account Manager

1 week ago

Canberra, ACT, Australia Aws Australia Pty Ltd Full time

Experience in a similar role as a Senior Technical Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Infrastructure Lead, Operations Manager, Devops Lead etc.
- Understand operational parameters and troubleshooting for at least two of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

Job summary

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organisation.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

- Act as a single point of contact to Enterprise Accounts
- Ensure support cases are responded to appropriately
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete evaluation and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Open tickets with other software companies, back channel, if needed
- Available in non business hours to handle urgent issues
- The right person will be highly technical and logical, possess 5-7 years of implementation / consulting experience
- Previous experience in a relationship management role in an large enterprise environment
- Experience with AWS service offerings
- Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
- AWS Certifications
- Background in working with Public Sector customers
- Solid understanding of technology budget management

Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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