Technical Account Manager

As a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and operational objectives.

Your work will directly support national priorities by enhancing system performance, resilience, and security posture, while collaborating with account teams to drive retention, renewals, and growth.

Key Responsibilities:

• Build and maintain trusted relationships with Australian Government agencies, serving as a strategic technical advisor to maximise the secure and compliant use of Dynatrace solutions.
• Ensure all engagements comply with Australian Government security, privacy, and data-handling requirements.
• Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention, and expansion.
• Liaise between customers and Dynatrace Support, Product Management, and R&D teams to ensure timely resolution of security-sensitive issues and capture feedback for product enhancements.
• Conduct secure, government-compliant technical demos, training, and consulting sessions to drive adoption, uncover new use cases, and accelerate secure solution deployment.
• Provide technical mentorship to other CSEs on working within the government security context.
• Represent customer needs and challenges in Monthly and Quarterly Business Reviews, advocating for outcomes aligned with agency goals.
• Maintain deep knowledge of customer environments, architectures, and operational requirements, ensuring timely and compliant issue resolution.
• Contribute to the creation of security-conscious best practice documentation and success plans.

Core Expectations:

• Uphold Dynatrace's Core Values while meeting the specific demands of working in secure Australian Government environments.
• Demonstrate strategic thinking, technical expertise, and a customer-first mindset with an emphasis on security and compliance.
• Communicate effectively with senior government stakeholders, including CIOs, CTOs, and Agency Executives.
• Provide insights and recommendations to enhance adoption and secure utilisation of Dynatrace within mission-critical environments.

Security Requirement:

Applicants must hold, or be eligible to obtain, at minimum a Baseline Security Clearance under the Australian Government Security Vetting Agency (AGSVA) framework. Existing clearance is highly desirable.

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
• 4+ years of experience working with large enterprise customers, including executive-level stakeholders.
• Demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes.

Skills & Qualifications:

• Baseline Security Clearance (minimum) required; NV1/NV2 clearance highly regarded.
• Exceptional written and verbal communication skills in English.
• Strong organisational, prioritisation, and problem-solving skills.
• Subject Matter Expertise (SME) in Dynatrace or similar observability solutions.
• Two or more industry certifications (e.g., AWS, Azure, Kubernetes) are desirable.
• Strong technical knowledge in:
  • Cloud technologies (AWS, Azure, Google Cloud, OpenStack, Kubernetes, SAP).
  • Web and application servers (Apache, IIS, WebSphere, WebLogic, JBoss).
  • Server-side technologies (Java, PHP, HTML, CSS, JavaScript).
  • DevOps tools (Ansible, Jenkins, Chef, Puppet).
  • CMDB/ITSM platforms (ServiceNow, BMC).
• Proven ability to deliver in high-security environments, balancing innovation with compliance.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.