
Technical Account Manager
3 days ago
Dynatrace Canberra, Australian Capital Territory, Australia
Join or sign in to find your next jobJoin to apply for the Technical Account Manager role at Dynatrace
Dynatrace Canberra, Australian Capital Territory, Australia
Join to apply for the Technical Account Manager role at Dynatrace
Your role at Dynatrace
As a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and operational objectives.
Your role at Dynatrace
As a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and operational objectives.
Your work will directly support national priorities by enhancing system performance, resilience, and security posture, while collaborating with account teams to drive retention, renewals, and growth.
Key Responsibilities:
- Build and maintain trusted relationships with Australian Government agencies, serving as a strategic technical advisor to maximise the secure and compliant use of Dynatrace solutions.
- Ensure all engagements comply with Australian Government security, privacy, and data-handling requirements.
- Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention, and expansion.
- Liaise between customers and Dynatrace Support, Product Management, and R&D teams to ensure timely resolution of security-sensitive issues and capture feedback for product enhancements.
- Conduct secure, government-compliant technical demos, training, and consulting sessions to drive adoption, uncover new use cases, and accelerate secure solution deployment.
- Provide technical mentorship to other CSEs on working within the government security context.
- Represent customer needs and challenges in Monthly and Quarterly Business Reviews, advocating for outcomes aligned with agency goals.
- Maintain deep knowledge of customer environments, architectures, and operational requirements, ensuring timely and compliant issue resolution.
- Contribute to the creation of security-conscious best practice documentation and success plans.
- Uphold Dynatrace's Core Values while meeting the specific demands of working in secure Australian Government environments.
- Demonstrate strategic thinking, technical expertise, and a customer-first mindset with an emphasis on security and compliance.
- Communicate effectively with senior government stakeholders, including CIOs, CTOs, and Agency Executives.
- Provide insights and recommendations to enhance adoption and secure utilisation of Dynatrace within mission-critical environments.
Security Requirement:
Applicants must hold, or be eligible to obtain, at minimum a Baseline Security Clearance under the Australian Government Security Vetting Agency (AGSVA) framework. Existing clearance is highly desirable.
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
- 4+ years of experience working with large enterprise customers, including executive-level stakeholders.
- Demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes.
- Baseline Security Clearance (minimum) required; NV1/NV2 clearance highly regarded.
- Exceptional written and verbal communication skills in English.
- Strong organisational, prioritisation, and problem-solving skills.
- Subject Matter Expertise (SME) in Dynatrace or similar observability solutions.
- Two or more industry certifications (e.g., AWS, Azure, Kubernetes) are desirable.
- Strong technical knowledge in:
- Cloud technologies (AWS, Azure, Google Cloud, OpenStack, Kubernetes, SAP).
- Web and application servers (Apache, IIS, WebSphere, WebLogic, JBoss).
- Server-side technologies (Java, PHP, HTML, CSS, JavaScript).
- DevOps tools (Ansible, Jenkins, Chef, Puppet).
- CMDB/ITSM platforms (ServiceNow, BMC).
- Proven ability to deliver in high-security environments, balancing innovation with compliance.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionSales and Business Development
- IndustriesSoftware Development
Referrals increase your chances of interviewing at Dynatrace by 2x
Get notified about new Technical Account Manager jobs in Canberra, Australian Capital Territory, Australia.
Canberra, Australian Capital Territory, Australia 4 days ago
Canberra, Australian Capital Territory, Australia 3 months ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Customer Success Manager - Public SectorCanberra, Australian Capital Territory, Australia 2 days ago
Senior Customer Success Manager - (Federal Government)Canberra, Australian Capital Territory, Australia 6 days ago
Canberra, Australian Capital Territory, Australia 5 days ago
Canberra, Australian Capital Territory, Australia 3 months ago
Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia A$180,000.00-A$210,000.00 3 weeks ago
Canberra, Australian Capital Territory, Australia 6 days ago
Canberra, Australian Capital Territory, Australia 5 days ago
Advisory Solutions Architect - Cloud NativeCanberra, Australian Capital Territory, Australia 1 month ago
Partner Solution Architect - AI Business ProcessAustralian Capital Territory, Australia 2 weeks ago
Majura, Australian Capital Territory, Australia 5 months ago
Australian Capital Territory, Australia 3 days ago
Canberra, Australian Capital Territory, Australia 2 days ago
Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 2 months ago
Identity and Access Management (IAM) Solution ArchitectCanberra, Australian Capital Territory, Australia 3 months ago
Majura, Australian Capital Territory, Australia 5 months ago
Canberra, Australian Capital Territory, Australia 5 days ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Australian Capital Territory, Australia 1 week ago
Russell, Australian Capital Territory, Australia 3 hours ago
Canberra, Australian Capital Territory, Australia 1 week ago
Canberra, Australian Capital Territory, Australia 9 months ago
Australian Capital Territory, Australia 4 days ago
Technical Account Manager (NV1) - Canberra/Sydney/MelbourneCanberra, Australian Capital Territory, Australia 7 months ago
Technical Account Manager PS, ES ANZ TAMCanberra, Australian Capital Territory, Australia 1 week ago
Key Account Manager, Digital Energy - CanberraAustralian Capital Territory, Australia 1 month ago
Canberra, Australian Capital Territory, Australia 2 weeks ago
Canberra, Australian Capital Territory, Australia 2 months ago
Canberra, Australian Capital Territory, Australia 1 month ago
Canberra, Australian Capital Territory, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Technical Accounting Manager
3 days ago
Canberra, ACT, Australia Libran It Full timeTechnical Accounting Manager2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Libran ITWe are looking for a Technical Accountant / Senior Manager to advise Federal Government clients on complex accounting issues and major projects impacting government financial...
-
Technical Account Manager
3 weeks ago
Canberra, ACT, Australia Fortinet, Inc. Full timeLocation: Australia (Canberra)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet, our mission is to safeguard people, devices, and data everywhere.We are currently seeking a dynamic Technical Account Manager (NV1)...
-
Technical Account Manager
2 weeks ago
Canberra, ACT, Australia Fortinet, Inc. Full timeLocation: Australia (Canberra)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager...
-
Technical Accounting Manager
3 days ago
Canberra, ACT, Australia Libran IT Full timeTechnical Accounting Manager2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Libran ITWe are looking for a Technical Accountant / Senior Manager to advise Federal Government clients on complex accounting issues and major projects impacting government financial...
-
Technical Account Manager
2 weeks ago
Canberra, ACT, Australia Fortinet Full timeTechnical Account Manager (NV1) - Canberra/Sydney/Melbourne Fortinet Canberra, Australian Capital Territory, Australia Join or sign in to find your next job Join to apply for the Technical Account Manager (NV1) - Canberra/Sydney/Melbourne role at Fortinet Technical Account Manager (NV1) - Canberra/Sydney/Melbourne Fortinet Canberra, Australian Capital...
-
Technical Account Manager
3 weeks ago
Canberra, ACT, Australia Fortinet Full timeTechnical Account Manager (NV1) - Canberra/Sydney/MelbourneFortinet Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Technical Account Manager (NV1) - Canberra/Sydney/Melbourne role at FortinetTechnical Account Manager (NV1) - Canberra/Sydney/MelbourneFortinet Canberra, Australian Capital Territory,...
-
Technical Account Manager
2 weeks ago
Canberra, ACT, Australia Fortinet Full timeTechnical Account Manager (NV1) - Canberra/Sydney/MelbourneFortinet Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Technical Account Manager (NV1) - Canberra/Sydney/Melbourne role at FortinetTechnical Account Manager (NV1) - Canberra/Sydney/MelbourneFortinet Canberra, Australian Capital Territory,...
-
Technical Business Development Manager
2 days ago
Canberra, ACT, Australia beBeeAccount Full time $100,000 - $140,000Job Title:We are seeking a Technical Account Manager to drive business growth and customer satisfaction.About the Role:This is an opportunity for a dynamic professional with strong technical expertise and excellent interpersonal skills to develop and execute account plans that align with our strategic objectives.Key Responsibilities:Establish and maintain...
-
Account Manager
2 weeks ago
Canberra, ACT, Australia GWA Group Limited Full timeJoin to apply for the Account Manager role at GWA Group Limited2 days ago Be among the first 25 applicantsJoin to apply for the Account Manager role at GWA Group LimitedGet AI-powered advice on this job and more exclusive features.We are seeking a proactive and commercially minded Account Manager to join our Kingston, ACT based team on a permanent, full-time...
-
Account Manager
1 day ago
Canberra, ACT, Australia GWA Group Limited Full timeJoin to apply for the Account Manager role at GWA Group Limited2 days ago Be among the first 25 applicantsJoin to apply for the Account Manager role at GWA Group LimitedGet AI-powered advice on this job and more exclusive features.We are seeking a proactive and commercially minded Account Manager to join our Kingston, ACT based team on a permanent, full-time...