Premium Guest Assistant Manager

Bankstown Sports Club, Bankstown, New South Wales, AustraliaPosted Sunday 29 June 2025 at 2:00 pmBankstown Sports Club is currently seeking an enthusiastic and self-motivated individual who is ready to take on a new challenge as Premium Guest Assistant Manager.Reporting to the Premium Guest Manager, you will be required to lead our Premium Guest Host Team in providing a memorable experience to our Premium Guest patrons and ensure our Premium Guest patrons have their service needs and requirements exceeded via loyalty rewards, patron recognition and through the utilisation of events and corporate facilities.This role is suitable for someone passionate aboutdeveloping their career in hospitality and looking for a managerial role withinthe hospitality industry.
You will have a focus on delivering excellent customer service, employee training and development, performance management, sales and profitability and effective cost controls.Responsibilities will include:Demonstrated & ongoing commitment to our Culture Values; 'Can do' attitude, Team player and Surprise and Delight.Supervising staff, ensuring theirdelivery of exceptional customer service, at all timesTraining and coaching staff, with performance feedbackOverseeing daily operations across the Premium Gaming venue, including reporting and escalating incidences, where appropriateRSA & RCG ManagementConflict resolution and performance management of both employees and guestsCreatinga work environment which promotes teamwork, recognition, mutualrespectand employee satisfactionDemonstrated leadership experience or potential, preferably in the hospitality industryExcellent communication skills, both verbal and writtenProblem-solving and conflict resolution skillsAbility to manage competing priorities and supervise a team in a fast-paced environmentStrong attention to detail and organisational skillsValid NSW Competency CardA flexible approach to a varied roster; across days, nights and weekendsImmaculate personal presentation and groomingWhat we offer:Free, secure parkingDaily Meal Allowance to be used across all Bankstown Sports Club Venues on food, tea and coffee5 weeks Annual Leave & additional Wellbeing Leave each yearBe a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for usOngoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growthRewards & Recognition - We acknowledge the hard work of our people and like to reward accordinglyAbout Bankstown Sports ClubBankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community.
As one of Sydney's top five registered clubs, it boasts a membership of 200,000, employing over 600 staff.
Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.Bankstown Sports is a one-stop destination for all.
Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few.
The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.If you're a dynamic leader with a passion for delivering outstanding customer experiences, we'd love to connect with you - apply today
Bankstown Sports Club, Bankstown, New South Wales, Australia