Internal Sales

2 weeks ago

Melbourne, Victoria, Australia Engineering Networks Pty Ltd Full time

Well known, family owned and community focused business
- Multiple positions available across Melbourne
- Base circa of up to $75,000 plus superannuation

**The company**
Our client, a well-known and trusted Australian owned Electrical Wholesaler is seeking an energetic Internal Sales Representative to join their team. With stores across Victoria, you will be representing a reliable supplier of Electrical and Data products.

**The position**
Your primary responsibility will be to deliver exceptional levels of service to our customers both internal and external.

The role will require your industry experience matched with customer service skills. You will need to be an excellent communicator, organised, and have the ability to prioritise and consistently exceed our customer expectations.

**Your key responsibilities will include**:

- Always maintaining a positive and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Understanding customers' needs and identifying sales opportunities to upsell products & services.
- Acknowledging and resolving customer complaints.
- Keeping records of and following up on customer interactions, quotes, inquiries, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.

**Your key skills and competencies will include**:

- Previous experience in a related customer service/internal sales position.
- Electrical knowledge is preferred but not essential. Industrial knowledge would also be acceptable.
- Experience with CRM systems and practices.
- Excellent written and verbal communication skills.

**What's in it for you?**
In addition to support when required, you will receive a base salary of up to $75,000 plus superannuation. With realistic growth targets and opportunities to advance your career, this is an excellent position with great earning and long term career potential.

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