Client Services Team Manager

2 weeks ago

Brisbane, Queensland, Australia Youi Pty Ltd Full time

**Client Services Team Manager**

**About the role**

As a Team Manager at Youi, you'll lead a team of Client Services Advisors, empowering them to deliver exceptional service to both new and existing clients. Through your leadership, your team will listen closely to customers, understand their needs, and offer personalised insurance solutions. Each day will bring fresh challenges and exciting opportunities, ensuring your role at Youi is dynamic and rewarding.

This is your opportunity to shape something exciting and new. As part of a well-established company with ambitious growth plans, you'll help expand into Brisbane, joining teams that are already thriving on the Sunshine Coast.

We're looking for leaders who are passionate about personal growth and developing others. You'll have the rare chance to build and shape the culture in our new contact centre from the ground up.

**Ways of working**

Join us in our brand-new, buzzing contact centre at Chermside for this exciting office-based role

You'll be on a rotating roster, working between 7.00am and 5:30pm, Monday to Friday, with one Saturday shift per month. As a bonus, you'll get the following Friday off as an RDO

**Key priorities**
- Lead and manage a team of up to 12, ensuring seamless onboarding and fostering a collaborative, motivated atmosphere.
- Oversee policy updates and amendments while driving your team to promote products and services to both new and existing clients.
- Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations.
- Mentor and coach your team to support their professional growth and achieve sales and performance goals.
- Leverage your deep understanding of the Youi environment to deliver exceptional results.

**About you**
- Proven experience in leading teams effectively.
- Exceptional problem-solving skills with the ability to make swift, informed decisions.
- A passion for team development and a commitment to unlocking each member's potential.
- Excellent communication and interpersonal skills.
- High level of accountability and integrity in all actions and decisions.

**How to apply**

Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers.

**About Youi**

At Youi, we believe in challenging to the status quo. We're not your typical insurance company - and that extends to how we sell insurance and hire our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.

Our company values - being dynamic, human-focused, awesome service, honest, and passionate - guide everything we do. We recognise and value the contributions of each team member to our culture and success.

At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

  • Client Services Team Leader

    7 days ago

    Brisbane, Queensland, Australia Connecting Care Support Services Full time

    **Join Our Team as a Client Services Team Leader**Are you ready to step into a leadership role and make a meaningful impact in the lives of individuals with disabilities? We are seeking an enthusiastic and driven Client Services Team Leader to oversee our dedicated Client Services Officers at Connecting Care Support Services. This role offers an exciting...

  • Client Services Manager

    1 week ago

    Brisbane, Queensland, Australia Challenge Community Services Full time

    **JOIN US - SHAPE LIVES - BUILD YOUR CAREER**About the Role:We are seeking a dynamic and compassionate **Client Services Manager** to lead our Disability Services division. This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.You'll drive a...

  • Client Services Manager

    2 weeks ago

    Brisbane, Queensland, Australia Nexus Executive Services Full time

    **Rewarding, multifaceted role with a dynamic team****Well-established consulting firm focused on people & performance****Competitive remuneration & conditions + lifestyle location**Established since 2004, Nexus Executive Services is a boutique consultancy practice that, through the provision of tailored 'people and performance' solutions, partners with...

  • Client Services Manager Ipswich

    2 weeks ago

    Brisbane, Queensland, Australia Challenge Community Services Full time

    Join to apply for theClient Services Manager Ipswich - Full Timerole atChallenge Community ServicesJOIN US - SHAPE LIVES - BUILD YOUR CAREERAbout The RoleWe are seeking a dynamic and compassionateClient Services Managerto lead our Disability Services division.This pivotal role involves overseeing the delivery of support services across multiple sites,...

  • Client Services Officer

    2 weeks ago

    Brisbane, Queensland, Australia Gallagher Benefit Services Full time $80,000 - $120,000 per year

    We have an exciting opportunity to join Gallagher as a Client Services Officerworking closely with our Consultants to provide ongoing value and service to existing Corporate Benefit clients. We partner with our clients to support their employees with access to corporate superannuation & a wide range of employee benefit packages.This is a great opportunity...

  • Client Services Coordinator

    7 days ago

    Brisbane, Queensland, Australia Creative Respite And Community Services Full time

    **Position: Client Services Coordinator Lead Supervisor****Position Title**: Client Services Coordinator Lead Supervisor**Reports To**: Clinical and Operations Manager and CEO Director**Location**: Springwood, with Community travel required**Employment Type**: Part Time (4 days/week with possibility to extend to 5 days in future)- **Position Overview**_The...

  • Client Services Officer

    2 weeks ago

    Brisbane, Queensland, Australia Olympic Fire Services Full time $104,000 - $130,878 per year

    You will report directly to the Senior Management Team. This role encompasses a range of account management activities including but not limited to:- routine and reactive job administration, scheduling coordination, reporting and quoting, invoicing of completed works and client liaison. All of which require the highest standard of customer service through...

  • Client Services Manager

    2 weeks ago

    Brisbane, Queensland, Australia Resolution Digital Full time

    OverviewJoin to apply for theClient Services Managerrole atResolution Digital.Direct message the job poster from Resolution Digital.Why us?We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our...

  • Client Services Officer

    2 weeks ago

    Brisbane, Queensland, Australia Connecting Care Support Services Full time

    **Client Services Officer**Join Our Team as a Client Services OfficerAre you ready to embark on an exciting journey with our expanding team? We are seeking a dynamic individual to fill the role of Client Services Officer. If you are a creative, optimistic, and proactive individual, this position is perfect for you. You'll have the opportunity to work...

  • Client Services Manager

    3 weeks ago

    Brisbane, Queensland, Australia Resolution Digital Full time

    Overview Join to apply for the Client Services Manager role at Resolution Digital. Direct message the job poster from Resolution Digital. Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences &...