Client Services Manager Ipswich

2 weeks ago

Brisbane, Queensland, Australia Challenge Community Services Full time

Join to apply for theClient Services Manager Ipswich - Full Timerole atChallenge Community Services
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About The Role
We are seeking a dynamic and compassionateClient Services Managerto lead our Disability Services division.
This pivotal role involves overseeing the delivery of support services across multiple sites, ensuring alignment with NDIS and other government-funded program requirements.
You'll drive a culture of continuous improvement and excellence in service delivery while working collaboratively with HR, Rostering, Quality Safeguarding and Practice, and Business Support and Systems Administration.
Benefits
Pay rates from $51.00 – $53.31 (SCHAD's Award Level 5, based on experience/qualifications)
Ongoing training and leadership development opportunities
Clear career progression through succession planning
Fitness Passport access for you and your family
Salary packaging + meal/entertainment card (if eligible)
Birthday leave to celebrate you
Duties
Oversee client support services across multiple sites, ensuring alignment with client goals and NDIS requirements.
Mentor and support your team, fostering a positive culture.
Ensure accurate service agreements, monitor financial performance, and take corrective actions to meet budget goals.
Lead audits and continuous improvement to ensure services consistently meet NDIS standards.
Build strong relationships with clients, families, carers, and stakeholders.
Work closely with HR, Rostering, and other departments to ensure efficient and cohesive service delivery.
Essential Skills and Experience
Certificate IV in Disability, Community Services, or a related field, or at least 3 years of experience in Disability Services.
Knowledge of the disability sector, including NDIS funding and compliance.
Leadership experience with the ability to coach and mentor.
Excellent communication, organisational, and negotiation skills.
Proficiency in client management systems and Microsoft Office Suite.
Desirable
Tertiary qualification in Social Science, Health or a related field.
Experience in setting up new services and managing multiple sites.
About Us
For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities.
We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.
How To Apply
When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.
To apply and view the Position Description please click on the 'apply now' button below or visit our website:
Confidential enquiries can be made by contacting Kathleen Hyndes via email
Closing Date - 7th September 2025
We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.
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