Application Support Specialist

1 week ago

Brisbane, Queensland, Australia Sharp & Carter Full time

Hybrid conditions 3 days a week in office
- HRIS System implementation experience Highly regarded
- Kronos, Micropay, LMS, ELMO experience advantageous

Sharp and Carter are proud** **be bring to market an Application Support Specialist role for a leading Australian food manufacturing organisation. This is an excellent opportunity for a detail orientated, strong troubleshooter to make a significant impact for a true market leading organisation.

**Purpose of role**:
**Key Accountabilities**:

- Log and track support requests, incidents, and service requests within the ticketing system, maintaining accurate and up-to-date records.
- Create and maintain documentation, knowledge base articles, and user guides and share best practices with team members and end users.

**About You**:

- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Experience in managing and prioritizing support requests and incidents using a ticketing system, adhering to service level agreements (SLAs)..
- Working collaboratively with cross-functional teams, IT staff, vendors, and third-party providers to resolve complex issues and improve system performance.
- Experience in managing and implementing software updates, upgrades, and patches while ensuring compatibility with existing systems and data.
- Understanding of ITIL best practices is a plus.
- A customer-focused approach with an emphasis on delivering high-quality support.

This role will see you have autonomy in daily functional decision-making and you will draw on your technical expertise to make judgements and identify priorities. Reporting to the BI and Application Manager you will seek continuous improvement in an already lean, manufacturing environment.

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