Application Specialist

3 weeks ago

Brisbane, Queensland, Australia eHealth Queensland Full time

Join to apply for the Application Specialist role at eHealth Queensland

Take the next step in your career with this exciting opportunity within eHealth. Ensure the maintenance of defined service levels for specific enterprise applications by providing customer focused, high level specialist advice and support.

What you'll do
  • Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
  • Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework.
  • Ensure end to end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, application specialists, vendors and end users.
  • Provide timely application support activity reports to stakeholders.
  • Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents.
About you

We are searching for someone who has:

  • Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management.
  • Demonstrated ability in the provision of high-level specialist advice on, and support for, clinical enterprise applications.
  • Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT / Clinical Business environment.
  • Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
  • Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users.
Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Seniority level
  • Mid-Senior level
Employment type
  • Temporary
Job function
  • Information Technology
Industries
  • Hospitals and Health Care
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