Ticketing And Events Officer

2 weeks ago

Ballarat, Victoria, Australia City Of Ballarat Full time

**A brand-new opportunity to play a lead role across ticketing services and sales****:

- **Band 5A annualised salary: $86,342 per annum plus superannuation**:

- **Located at Her Majesty's Theatre Ballarat**

Ballarat is home to some of Australia's most historically significant cultural venues including Her Majesty's Theatre, Civic Hall and the Mining Exchange. City of Ballarat's freshly formed Cultural Venues team is embarking on exciting period of change and growth. In late 2024, Victoria's oldest theatre is re-opening for its 150th anniversary after multiple stages of revitalisation, Civic Hall is returning to its live music touring roots and the Mining Exchange is being re-imagined for the future as a destination for art, performance, design, food, wine and more.

**The Role**:
We are looking for a customer-focused sales extraordinaire to play a key role in managing ticketing services and event sales across the three iconic venues. This critical role will be focused on driving event sales across the venues, including business, private and community segments. The role will also be responsible for coordinating the ticketing services function, including day-to-day operation.

This is an opportunity for a process-driven team player who has worked in commercial or arts/entertainment venues in either a sales or ticketing capacity.

This challenging and rewarding role will work cooperatively across the Economy and Experience Division to support achieving a high level of venue utilisation, exceptional customer/client experience and operational functionality.

Only an hour and a half from Melbourne, Ballarat presents the wonderful lifestyle benefits of a city in a beautiful regional setting, including a burgeoning creative community, an exciting food and wine scene and high-quality schooling options.

**Key Selection Criteria**:

- Demonstrated relevant experience in arts/entertainment venues or festivals ticketing services and/or event sales or similar setting.
- Demonstrated ability to champion, model and promote corporate values.
- Demonstrated experience in the coordination and administration of venue-based ticketing services.
- Demonstrated experience in event sales and co-ordination.
- Experience in communication, conflict resolution and dealing with difficult customers.
- High level ability to prioritise workload, manage competing tasks and work collaboratively in a high-pressure environment.
- Demonstrated skills in financial administration including financial reconciliation, invoices, cash handling, banking incoming and outgoing financial transactions.
- Proficient in the use of computer software including Microsoft office and venue-based enterprise systems including ticketing platforms, point of sale, venue management, rostering, etc.

**To Apply**:
Please ensure that you provide a **cover letter** and a **current resume** and **address the key selection criteria**.

The successful applicant will be required to undergo a full employment medical and police check.

**Contact**:
**Job Ref**:

- LP000038

**Submitted**:

- 02-10-2024

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