Delivering Exceptional Visitor Experiences

2 weeks ago

Ballarat, Victoria, Australia beBeeExperience Full time $54,000 - $74,000

We are seeking a skilled Visitor Experience Officer to deliver exceptional customer and commercial services at iconic cultural venues.

This role requires experience in customer-facing roles, preferably in cultural venues, festivals, or hospitality environments. Key responsibilities include:

  1. Responding to inquiries and providing excellent customer service
  2. Upselling and promoting venue events and activities
  3. Ticket sales, bar sales, scanning, ushering, and handling phone, online, and in-person inquiries

The ideal candidate will be a champion of corporate values, work collaboratively as part of the team, and contribute proactively to achieve business objectives. They will also have a strong focus on delivering seamless experiences for customers.

About the Role:

You will be responsible for ensuring that all interactions with customers are positive and memorable, contributing to a world-class visitor experience. You will work closely with colleagues across different departments to achieve shared goals and exceed customer expectations.

Key Selection Criteria:

  1. Experience in customer-facing roles, preferably in cultural venues, festivals, or hospitality environments.
  2. Excellent communication and interpersonal skills.
  3. Able to work collaboratively as part of a team.
  4. Familiarity with ticketing systems and event management software.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package. If you are passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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