Guest Services Agent

6 days ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

**Be part of our fun, supportive team**:

- ** Competitive salary, excellent work conditions and employee discounts**:

- ** Casual Role**

The Lancemore Mansion hotel is looking for friendly and well
presented Team Member who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a casual position representing the
guest service team

**ABOUT THE ROLE**:

- Portage of guest luggage to and from suites.
- Assist reservation enquiries with rates, availability, packages and facilities and
services we have to offer.
- Checks guests in and out of the Property accurately and in a timely manner.
- Greets all guests that come into contact with Guest Relations ensuring that the
guest name is used at all times.
- Handles guest enquiries and provides information on local attractions and gives
directions as required.
- Answers all telephone calls within three rings in a professional friendly manner.
- Informs guests of all facilities and services available in the Property.
- Sets up guest accounts accurately.
- Reconciles cashier floats at the completion of each shift maintaining an
accurate float.
- Documents all transactions and alterations to accounts & reservations.
- Communicate with Team Members on the following shift in order to ensure
continuity of service.
- Communicate guest requests & issues to appropriate departments promptly
and efficiently.
- Ensures special requests are actioned appropriately and timely.
- Maintains the cleanliness and the presentation of the front desk at all times.
- Collects payment of accounts and issues receipts accordingly.
- Maintains dress and grooming standards at all times
- Poolside service of drinks, clearing poolside area of wet towels and neatening
sun lounges in pool areas and beachfront etc when required.
- Carries out any additional duties assigned by the Front Office Manager or
management team.
- Live theMansion Werribee Park culture of striving to exceed our guests expectations at all
times and having the "Yes We Can" attitude

**ABOUT YOU**:

- Passionate about delivering exceptional guest satisfaction
- Be part of a team with exceptional employee engagement
- Knowledge of a hotel's front office administrative duties - including the
administration of reservations, cash handling and reception duties is a distinct
advantage.
- Commitment with flexibility to work mornings, evenings, weekends and public
holidays
- Proactive and positive focus with a passion for the hotel hospitality industry

**ABOUT US**:
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle
brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings
& events, wellness spas, critically acclaimed restaurants and an award winning
wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy
your career within an established boutique hotel brand and supportive team, then...

CLICK THE **'APPLY**' BUTTON

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on**LinkedIn

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia The Lyall Hotel Full time $40,000 - $80,000 per year

    DO NOT APPLY FROM OVERSEAS, only candidates with working rights within Australia should applyAre you passionate about hospitality and guest service excellence? The Lyall S. Yarra, Melbourne's original boutique hotel, is seeking a dedicated and experienced Guest Service Agent for our Front Office team. If you thrive in a fast-paced environment, excel at...

  • Guest Services Agent

    5 days ago

    Melbourne, Victoria, Australia Hyatt Place Melbourne, Essendon Fields Full time

    Summary**About Hyatt Place**Hyatt Place hotels provide intuitive design and quality offerings, delivered at great value. The Hyatt Place experience is designed to be simple and seamless and the brand was recognised by JD Power as achieving the highest levels of guest satisfaction among upscale hotel chains in 2015.**About the Role**As Guest Services Agent -...

  • Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Ibis Budget Full time

    **Company Description** ibis Budget Melbourne CBD**is located in the heart of Melbourne CBD with easy access to shopping and dining options Melbourne has to offer. With its convenient location, ibis budget Melbourne CBD offers the perfect base for visitors travelling to Melbourne on a budget.We are looking for a Guest Service Agent who can work afternoon &...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...

  • Guest Service Agent

    4 days ago

    Melbourne, Victoria, Australia Ihg Hotels & Resorts Part time

    OverviewJoin to apply for theGuest Service Agent - Part timerole atIHG Hotels & ResortsFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time Guest Service Agent to join our team.Reporting to the Front Office Duty Managers, the Guest...