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Hardship and Business Operations Specialist
2 weeks ago
We are seeking an experienced professional to join our team as a Hardship and Operational Support Officer. In this role, you will play a vital part in the Collections and Hardship team, ensuring that customers receive appropriate customer communications and enforcement action is taken where required.
The primary objective of this position is to improve customer experience by proactively managing hardship contracts from application to rejection or completion of matter. You will be responsible for liaising with customers and outsource providers regarding outstanding payments and negotiating payment arrangements. Additionally, you will manage vehicle remarketing activities to ensure the highest market price is achieved for the benefit of the customer and business.
Key responsibilities include:
- Liaising with customers and outsource providers regarding outstanding payments and negotiating payment arrangements.
- Taking action on Australia and New Zealand market contracts in arrears to ensure appropriate customer communications and enforcement action is taken where required.
- Proactively managing hardship contracts from application to rejection or completion of matter.
- Managing vehicle remarketing activities to achieve the highest market price.
To be successful in this role, you will need to possess the following skills and qualifications:
- A VCE or equivalent qualification.
- Demonstrated experience working in a customer service environment.
- A strong understanding of collections treatment processes and Debt Collection Guideline requirements.
- Strong verbal and written communication skills.
- Exceptional attention to detail.
- A strong work ethic.
- Proficient knowledge of the MS Office Suite.
We offer a range of benefits to our employees, including:
- An attractive remuneration package.
- A company vehicle.
- Flexible work policies and practices.
- Health and wellbeing initiatives.
- Lifelong learning and career development opportunities.
We value diversity and believe that our diverse workforce brings unique skills, knowledge, and perspectives to the company. Employment at BMW Group Australia is conditional upon pre-employment checks undertaken by the candidate and clearances received.
