Business Transformation Manager

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create Alert Business Transformation Manager - Client Experience AUAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.
Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia, Audika has over 350 clinics who provide hearing services to our valued clients.
We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.Business Transformation Manager will be responsible for creating best-in-class customer experience for Audika clients through designing, implementing and streamlining a seamless client journey.
This role will collaborate closely with the Clinical Quality Team and cross-functional leaders to leverage data insights and lead change initiatives that deliver meausrable improvements in client experience, satisfaction, loyalty and retention.Key responsibilities of the role:Strategic MappingStakeholder EngagementClient Journey and Future State DesignChange Management and Adoption To be successful in this role, you can demonstrate the following experience: 5-10 years of progressive experience in business transformation, change management or management consultingProven track record of leading business transformation initiatives across functions with measurable ROIExperience developing and executing change management to drive adoption of new processesStrong understanding of change management frameworksStrong command of data analytics tools and experience translating insights into actionDemonstrated experience with process mapping, analysis and redesign (eg. Six Sigma/Lean/Agile/Kaizen)Demonstrated experience implementing new technologies or business modelsAbility to identify inefficiencies and implement measurable process improvementsSkilled in working with cross-functional teams, senior leadership and external partnersExperience influencing and gaining buy-in from key stakeholders at all levelsProven ability to deliver projects on time, within scope and budget Desired Skills and Abilities Strong analytical and problem-solving skillsExcellent communication, presentation and interpersonal skillsAbility to lead through influence without direct authorityExpertise in strategic planning and process optimisationProficiency in Microsoft Project, Power BI, Excel or other relevant project and analytics toolsHigh emotional intelligence with the ability to work across all levels of a business from understanding processes at a granular level to presenting client experience recommendations to senior leadershipStrong ability to work autonomously while collaborating effectively with others.Passion for continuous improvement, experimentation, and accountability.Ability to engage stakeholders and inspire them on the journey to a transformed client experience.
Qualifications University degree in business, finance, management, or a related fieldMaster's degree (MBA) is preferred.Process improvement certification is highly desired (Lean, Agile, Kaizen, Six Sigma)About Audika GroupThe Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets.
If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment.
You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.