Business Transformation Manager

5 days ago

Sydney, New South Wales, Australia Demant Polska Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Business Transformation Manager - Client Experience

AU

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Business Transformation Manager will be responsible for creating best-in-class customer experience for Audika clients through designing, implementing and streamlining a seamless client journey. This role will collaborate closely with the Clinical Quality Team and cross-functional leaders to leverage data insights and lead change initiatives that deliver meausrable improvements in client experience, satisfaction, loyalty and retention.

Key responsibilities of the role:

  • Strategic Mapping
  • Stakeholder Engagement
  • Client Journey and Future State Design
  • Change Management and Adoption

#LI-KYIK

#audika_Australia

To be successful in this role, you can demonstrate the following experience:
  • 5-10 years of progressive experience in business transformation, change management or management consulting
  • Proven track record of leading business transformation initiatives across functions with measurable ROI
  • Experience developing and executing change management to drive adoption of new processes
  • Strong understanding of change management frameworks
  • Strong command of data analytics tools and experience translating insights into action
  • Demonstrated experience with process mapping, analysis and redesign (eg. Six Sigma/Lean/Agile/Kaizen)
  • Demonstrated experience implementing new technologies or business models
  • Ability to identify inefficiencies and implement measurable process improvements
  • Skilled in working with cross-functional teams, senior leadership and external partners
  • Experience influencing and gaining buy-in from key stakeholders at all levels
  • Proven ability to deliver projects on time, within scope and budget
Desired Skills and Abilities
  • Strong analytical and problem-solving skills
  • Excellent communication, presentation and interpersonal skills
  • Ability to lead through influence without direct authority
  • Expertise in strategic planning and process optimisation
  • Proficiency in Microsoft Project, Power BI, Excel or other relevant project and analytics tools
  • High emotional intelligence with the ability to work across all levels of a business from understanding processes at a granular level to presenting client experience recommendations to senior leadership
  • Strong ability to work autonomously while collaborating effectively with others.
  • Passion for continuous improvement, experimentation, and accountability.
  • Ability to engage stakeholders and inspire them on the journey to a transformed client experience.
Qualifications
  • University degree in business, finance, management, or a related field
  • Master's degree (MBA) is preferred.
  • Process improvement certification is highly desired (Lean, Agile, Kaizen, Six Sigma)

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

#J-18808-Ljbffr

  • Business Transformation Manager

    10 hours ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $160,000 - $180,000

    Transformation Excellence ManagerAudika, a leading global hearing healthcare group, is seeking an experienced Transformation Excellence Manager to drive business transformation and create exceptional customer experiences.Create best-in-class customer journeys through seamless design, implementation, and streamlining.To succeed in this role, you should...

  • Business Transformation Manager

    5 days ago

    Sydney, New South Wales, Australia Demant Polska Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create Alert Business Transformation Manager - Client Experience AUAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.Worldwide the group employs more than 22,000 staff in more than 30...

  • Senior Business Transformation Manager

    1 hour ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $150,000

    Drive Business TransformationThis pivotal role drives successful change initiatives across the organisation, partnering with business leaders to develop a clear and compelling change vision, ensuring well-defined benefits are communicated.Create a comprehensive Change Management Strategy and approach required to implement transformational business changes...

  • Change Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time

    Business Transformation ProfessionalSeven Consulting is looking for a skilled Business Transformation Professional to join our team. In this role, you will work with clients across various industries to deliver high-quality business outcomes.Key Responsibilities:Take briefs from clients and provide direction on change management servicesAnalyse client...

  • Business Transformation Leader

    10 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $100,000 - $150,000

    Lead Business TransformationWe invite experienced professionals to lead business transformation projects, driving strategic change across our organisation.Key Responsibilities:Design and implement comprehensive change management plans, aligning with organisational goalsCollaborate with cross-functional teams to engage stakeholders and ensure business...

  • Business Transformation Director

    6 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $140,000 - $160,000

    Transformation Leader Job DescriptionThe Transformation Leader will lead the design and delivery of change management strategies that align with our company's strategic direction and appetite for transformation.Key Responsibilities:Design and deliver transformational initiatives across complex, multi-site environments.Implement and embed diverse range of...

  • Business Transformation Leader

    12 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $175,000 - $200,000

    Job Title: Business Transformation LeaderA unique opportunity to spearhead business growth and success in a rapidly changing energy landscape.About the Role:Promote strategic direction, expected outcomes, and problem statements to inform transformation programmes.Main Responsibilities:Leverage expertise to deliver complex transformations enhancing agility...

  • Business Transformation Expert

    3 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $150,000

    Transformation Leader Job DescriptionWe are seeking a seasoned Transformation Leader to spearhead our organization's strategic initiatives and drive business growth.As a key member of our leadership team, you will be responsible for developing and executing comprehensive transformation plans that align with our company's vision and goals. Your expertise in...

  • Business Transformation Specialist

    13 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $60,000 - $200,000

    Job Title: Business Transformation ConsultantKPMG Australia is seeking a skilled consultant to join our Management Consulting division in Australia. Our team works with some of the most exciting, innovative and important businesses in Australia.We are looking for individuals who can help us improve customer experience and enhance operations. As a business...

  • Business Development Manager

    18 hours ago

    Sydney, New South Wales, Australia Canon Business Services ANZ Full time

    OverviewJoin to apply for the Business Development Manager - IT Managed Services role at Canon Business Services ANZ.In this field-based position, you'll work closely with a highly skilled team, supported by dedicated lead generation and cross-functional resources. As our IT Business Development Manager at CBS, you will take ownership of driving growth and...