Community Case Manager

6 days ago

Brisbane, Queensland, Australia Kincare Full time

**Job Description**:
**About the role**:
You will manage a portfolio of community-based elderly customers who have been allocated home-care package funding. The main responsibilities include building relationships with these customers and their families, developing tailored care plans, managing budgets, staying on top of admin and coordinating care services to enhance our customers quality of life and maintain their independence. You will be inspired and motivated by making a positive difference to the families and achieving ultimate customer satisfaction.

Your strong networking and influencing skills will enable you to sign up potential new customers and build rewarding external relationships within the relevant communities around Ipswich, Toowoomba, South Brisbane and the upper Gold Coast. There is no scheduling, rostering or management of support staff in this role (we have other teams to help with that) so this is truly a customer-focused position.

You will have the ability to manage your own schedule each week and by nature this role is mostly on the road visiting customers in the community and working from home. You may be required to come into our office occasionally for meetings or training.

**About you**:

- Previous case management experience with Home-Care Packages.
- A clinical background (e.g. EN, RN or Allied Health) would be ideal
- Demonstrated knowledge of the Aged Care funding model.
- A current valid driver's licence and reliable vehicle.
- Strong service coordination and organisation skills.
- Exceptional customer service, negotiation and influencing skills.
- Experience in a results driven environment.
- Excellent ability to connect with multiple stakeholders and think commercially.
- Experience using a customer database or online CRM tool.

**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It's really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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