Manager, Case Management and Coordination

We are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Reports to: General Manager, Service Delivery

Employment Type: Full-Time (76h 00m) Permanent

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 6 ($56.01 to $58.49 per hour)

Location: Runcorn QLD

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Establish in 1976 as a Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more about what it's like to work at Kyabra, visit our Careers page on our website (https://kyabra.org/careers-jobs/).

POSITION SUMMARY

The Manager, Case Management and Coordination (CMC), will lead the CMC team in all aspects of day-to-day operations while also providing team members with support and line supervision.

The CMC team provides casework support to a range of individuals, families, and carers to support their aspirations, growth, and change using a strengths-based approach. The team works alongside various community members experiencing complex issues to provide support and advocacy through the systems that significantly impact on individual and family lives e.g. child protection, housing, income support, mental health and healthcare, disability (NDIS), education and legal.

The Manager will also work alongside other specialty roles within the organisation in relation to areas such as professional supervision and training, data collection and reporting, research, evaluation and quality assurance, continuous improvement, and succession planning.

This role is expected to be a member of the Service Management Team and participate in the Organisation Management Team on a rotational basis. This role is also expected to be available for an on-call (afterhours) roster.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelor's degree or higher) in a Human Services and/or other relevant field.

Skills, Knowledge & Experience

• Demonstrated case management knowledge and experience within the community services sector in areas such as foster and kinship care, housing and homelessness, disability support, mental health, domestic and family violence, parenting and early years development, and community development.
• Knowledge of relevant legislation within human services such as The Residential Tenancies Act, Child Protection Act (i.e. Standards of Care), Disability Services Act, Community Housing Standards etc.
• A demonstrated commitment to, and experience in, providing a client-centred and solution-focused case management approach to service delivery and development.
• A demonstrated ability to lead, manage and develop a team and human service program including staff management, administration and financial management.
• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people's strengths.
• Cultural competency, including a demonstrated understanding of, and experience with, working in ways that are inclusive of people from First Nations, CALD or otherwise diverse backgrounds.
• Strong communication, interpersonal and organisational skills and a collaborative approach to management.

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• LCS2 (Personal and Criminal History Check)
• NDIS Worker Screening

Note, it is an offence for a disqualified person to sign off on a Blue Card application form.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page (https://kyabra.org/careers-jobs/).

Your application must include:

• A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position,
• Current resume/CV, and
• Reponses to all application questions (via BambooHR).

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/08/PD_Manager-Case-Management-and-Coordination.pdf

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or HR@kyabra.org.

We are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Applications close 9:00 am Friday, 5 September 2025.