Service Support Officer

1 week ago

Canberra, ACT, Australia Act Government Full time

**Job Overview**

Customer Engagement Services Branch is seeking a Service Support Officer to join the Service Portfolio Management Team which is responsible for all activities relating to the Digital, Data and Technology Solutions products and services being documented and published in the Technology Service Catalogue.

In this role, you will research and liaise with different stakeholders to define our current and future service offerings and assist in the completion of Technology Catalogue requests using Microsoft Office tools including Word, Visio as well as the ServiceNow Platform.

**Key Deliverables/Business Objectives**
- Consult with stakeholders regarding their business needs in relation to the Technology Service Catalogue. Undertake the analysis, evaluation and development of business outcomes for Directorates.
- Mapping the service tasks/effort provided by the service owner in relation to delivery, support, and maintenance.
- Assist senior staff within the team to coordinate service lifecycle management activities, and accurately record work tasks.
- Management of the REQ/RITM tasks in ServiceNow, Service Portfolio Management (SPM) Network Drive folders, ICT Catalog register and SPM SharePoint pages.
- Assist with documenting and reviewing Service Development activities including Service Descriptions, Service Templates used in publishing ICT services in the Service Catalogue and Effort analysis tasks.

We are seeking an enthusiastic, friendly, and organised person to help support us in achieving our teams' objectives. If you are experienced in this area and are looking for long-term and fulfilling work, we're keen to meet you.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Requirements**

To be eligible for permanent employment within the ACT Public Service you must be an Australian citizen or a permanent resident.

**Notes**: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

**How to Apply**:Please submit a pitch of no more than two pages outlining how your qualifications and experience demonstrate your skills, knowledge, and behavioural capabilities against 'what you will do' in the Position Description.

Please include your current curriculum vitae, and the contact details of at least two referees, one of which is your current manager where applicable.

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