Operational Support Officer

Job Title: Operational Support Officer - Family Support Services

Location: Canberra, Australian Capital Territory 2601, Australia

Role Type: Full-Time

Experience Level: Entry-level / Mid-Level

Closing Date: 25/08/2025

Background

Capability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.

Capability is providing Alternate Care Placements, Residential Care, In home support, Emergency Respite and Short-term Therapeutic supports to Children and Young People with varied needs, including some with behaviours that present as complex.

Job Summary

We are seeking passionate, suitably experienced and qualified professionals to fulfil the role of a Operational Support Officer within the Family Support Services team.

The Operational Support Officer will assist the Family Support Services Manager with varied tasks including but not limited to day-to-day operations, Residential Placement supports, administrative tasks, assisting Family Support staff with shifts, providing supervision and additional tasks as directed.

Responsibilities:

The Operational Support Officer will be required to work in Capability's office, in the community, and maintain flexible hours to accommodate the operational needs of the organisation. You will work directly with a Family Support Services Manager to deliver high quality, responsive supports to Children in care.

The ideal candidate will have experience working in a team, have a strong understanding of trauma-informed care and be committed to delivering high quality supports.

Your main role will include, but is not limited to:

• Complete administrative tasks as directed by the Family Support Services Manager.
• Establish relationships with Children, Young People and Families to empower positive relationships
• Maintain Residential Placements to a high standard.
• Assisting Family Support Staff to deliver high quality care to Children and Young People residing in the OOHC sector.
• Providing support and assistance with day-to-day operational requirements alongside the Family Support Services Manager.
• Compliance with all relevant legislations, policies and procedures.
• Participate and lead Care Team Meetings with stakeholders in relation to Children and Young People
• Demonstrating and modelling high standards and following all Capability policies and values

Skills & Requirements:

• Demonstrated experience working in a team environment to collaboratively deliver positive outcomes for Children and Young People
• Ability to be responsive and communicative
• High levels of written and verbal communication skills
• Qualification in Community Services/Youth Work/Early Childhood is desirable, but not required.
• Demonstrated experience working in a leadership role in both a team environment and under supervision.
• Professional experience delivering supports from a trauma-informed background and managing complex behaviours.
• High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
• Excellent literacy and writing skills,
• Report writing experience (desirable)
• Current Working with Vulnerable People Card (WWVP) or Children's Check (NSW)
• Police check undertaken in the last 12 months, or willingness to undertake one (this may include an International Police Check if you have lived overseas in the past 10 years)
• A valid Australian Drivers License
• Appropriate Working Rights in Australia
• Current First Aid & CPR Qualifications
• Reliable, Insured Motor Vehicle

Working at Capability

As a Capability Staff Member, you will receive:

• Ongoing training and development to support Children and Young People
• Access to reward and recognition programs
• Access to EAP and Wellbeing Platforms
• Supportive and flexible Management and Directors.
• An exciting, encouraging and vibrant atmosphere
• Competitive pay-rates

Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Out-of-Home Care Sector. If you require assistance in completing this application, please contact us directly.

If you require additional information, please do not hesitate to contact the Hiring Manager:

Sophie Tuilagi

Operational Support Team Leader