Reception And Warranty Officer Caravan Industry

2 weeks ago

Melbourne, Victoria, Australia Xtour Caravans Full time

**About Xtour Caravans**
At Xtour Caravans, we're passionate about creating high-quality, custom-manufactured caravans tailored to the unique needs of families, couples, and adventure-seekers. Our commitment to craftsmanship and customer service sets us apart, making every journey as comfortable and enjoyable as possible. As part of our team, you'll help bring our motto, "It's not just a caravan, it's a lifestyle," to life.

**Role Summary**
We're looking for an organised and customer-focused Reception and Warranty Officer to be the welcoming face of Xtour Caravans. In this dual role, you'll manage our front desk, providing exceptional customer service to visitors, clients, and partners, while also handling warranty inquiries and documentation. This role is ideal for someone who is detail-oriented, enjoys engaging with people, and has a strong sense of responsibility in both administrative and warranty functions.

**Key Responsibilities**
- Reception Duties:_
- Greet and welcome visitors, clients, and vendors with a warm and friendly attitude.
- Answer and direct incoming calls, taking detailed messages as needed.
- Schedule appointments and manage bookings for clients and customers.
- Assist with general administrative tasks, data entry, and filing.
- Warranty Officer Duties:_
- Manage warranty claims, providing accurate information and updates to customers.
- Document warranty-related inquiries, coordinating with the production team to resolve issues.
- Ensure all warranty paperwork and records are maintained accurately and efficiently.
- Follow up with customers to confirm satisfaction and address any further concerns.

**Skills & Qualifications**
- Previous experience in reception, customer service, or warranty support is preferred.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills with an attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite and general computer literacy.
- Knowledge of the caravan industry or a passion for caravanning is a plus

**What We Offer**
- Competitive salary package.
- Opportunities for professional growth within the company.
- A friendly, collaborative team environment.
- The chance to be part of an industry that celebrates travel, adventure, and lifestyle.

This role is perfect for a dedicated individual who can enhance our customer experience both at reception and through quality warranty service. If this sounds like the next step in your career, we'd love to hear from you

4o

Pay: $21.83 - $34.55 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

**Experience**:

- MS Office: 1 year (preferred)
- Customer service or warranty: 1 year (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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