Collections And Recoveries Consultant

**Collections And Recoveries Consultant - Fixed Term**:
**Date**:29 Jan 2025

**Location**: Melbourne, Australia

**Company**:Singtel Group

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

Optus Customer Payment Support (CPS), part of Billing & Credit, manages financial commitments and obligations for Optus customers. The team operates through key verticals, including BPO Support, Fleet & Commercial Collections, and Recoveries, supported by horizontal operational functions. Reporting to the Recoveries Manager, Collections & Recoveries Consultant focuses on developing and implementing strategies to optimise final debtor performance, reduce complaints, and improve the customer experience while coordinating third-party performance, vendor contracts, and revenue returns.

This role requires expertise in high-volume transactional recoveries within Telco, Banking, or Utilities, alongside strong negotiation and business partner management skills. The Recoveries Lead must foster professional relationships with internal and external partners, ensuring clear communication and delivery of performance expectations, while acting as a 2IC to the Senior Manager when needed.

**Please note, this is a fixed term, Full-time temporary opprotuniy for up to 12 months.**

**Ready to reimagine your career at Optus?**
- Collaborate with key stakeholders to achieve strategic goals and foster positive working relationships.
- Drive continuous improvement in the Debt Recovery Management cycle through root cause analysis and control implementation.
- Provide data-driven recovery insights, including analysis of debtor segments, forecasting, and scenario modelling.
- Manage operational relationships with third-party vendors, acting as the primary liaison for day-to-day tasks and issue resolution.
- Support the Recoveries Manager in team development, workload allocation, and performance optimisation, including cross-skilling initiatives.
- Develop and maintain analytics dashboards to supervise recovery performance, identify process improvements, and ensure data integrity.

**It starts with you**
- Relevant**qualification in Business, IT, Commerce, or a related field.
- Over 3 years in analytical roles, financial modelling, and business case preparation, with knowledge of Optus collections, debt recovery processes, and telecommunications or finance experience.
- Proficient in MS Office (Excel, PowerPoint), SQL (Teradata, Oracle, SQL Developer/Putty), and statistical tools (SPSS Clementine, PASW Modeller, SAS). Familiar with relational databases, SAP FICA, HANA, IS-U, and CRM.
- Strong skills in strategic thinking, statistical modelling, model validation, and commercial analysis.
- Outstanding communication, interpersonal, project management, and time management abilities. Confident in presenting findings across all business levels.
- Analytical, articulate, commercially astute, organized, and solutions-focused, with a dedication to improving customer experience and financial outcomes.

**The good stuff **
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.