Senior Collections Specialist

5 days ago

Melbourne, Victoria, Australia beBeeRecovery Full time $85,000 - $90,000
Loss Recovery Officer Job Description

This is a challenging and rewarding role that requires strong commercial judgement, customer empathy, regulatory compliance, and effective stakeholder management to minimise losses and achieve optimal business and customer outcomes.

The Loss Recovery Officer will be responsible for managing a portfolio of complex, high-risk arrears accounts and overseeing the end-to-end recovery process, from internal collections through to engagement with external mercantile and auction partners.

This role involves working closely with customers to secure immediate payments or establish sustainable payment arrangements, while maintaining detailed and accurate records of all customer interactions and recovery efforts.

Key Responsibilities:
  • Manage a portfolio of high-risk arrears accounts, ensuring appropriate and timely action to resolve outstanding debts.
  • Apply commercial acumen to determine suitable recovery strategies, including debt write-offs, escalations, or referrals to mercantile agencies.
  • Engage directly with customers using advanced collections techniques to secure immediate payments or establish sustainable payment arrangements.
  • Maintain detailed and accurate records of all customer interactions and recovery efforts, supporting transparency and audit readiness.
  • Provide clear and concise instructions to external mercantile agencies, ensuring thorough investigation and resolution pathways.
  • Oversight of the repossession process, ensuring compliance with internal procedures and regulatory requirements.
Required Skills and Qualifications:
  • Deep understanding of the Financial Services and Asset Finance industry, including NCCP and Debt Collection Guidelines.
  • Proven experience in loss recovery, collections, and responsible lending environments.
  • Strong negotiation and customer engagement skills with a high level of emotional intelligence.
  • Demonstrated experience managing and directing mercantile agencies and auction houses.
  • Excellent attention to detail, with the ability to work efficiently under pressure in KPI-driven settings.
  • Confident in communicating with senior stakeholders and management across written and verbal channels.
Benefits:
  • Competitive salary package of $85,000–$90,000 + super + up to 10% annual bonus.
  • Opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities to enhance skills and knowledge.

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