Patient Services Administrator

**Introduction**:
City Fertility is seeking a compassionate and customer-focused Patient Services Administrator to deliver exceptional care and support to patients, clinicians and internal teams.
This is a rewarding opportunity to join a nationally recognised fertility provider in a front-line role that blends patient interaction, administrative precision and empathetic communication. Based at our Sydney CBD clinic, you will be instrumental in creating a positive experience for patients navigating their fertility journey.
If you are an experienced medical receptionist or healthcare administrator with a passion for people and a commitment to excellence, this is a meaningful career move. You will gain exposure to assisted reproductive technology, work alongside a supportive team and contribute to a purpose-driven organisation.
The Company
Over 21,000 babies and countless smiles for more than 21 years.
Established in 2003, City Fertility (CFC) is one of Australia's leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.
CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG's globally renowned medical, operational, and research & development expertise.
Why Join Us?
At City Fertility, you will be part of a progressive and people-centred organisation that values innovation, integrity and impact. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful contribution to a growing healthcare group.
**Description**:
Position Purpose
The Patient Services Administrator plays a key role in delivering high-quality, patient-centred service. You will be the first point of contact for patients, providing accurate information, managing appointments and supporting billing processes, all while ensuring a calm and professional environment.
This role requires a patient and confident communicator who can handle sensitive situations with empathy and discretion.
Key Responsibilities
- Provide exceptional customer service to patients, clinicians, and internal departments
- Manage patient medical records and day hospital coordination
- Working understanding of Medicare/Private Health claims
- Generating invoices and managing billing
- Maintain accurate records using practice management software

Support patients through their IVF journey with clear communication and care
Key Criteria
- A minimum of 1-2 years' experience in medical reception or customer service within a healthcare environment. Experience supporting OBGYN clinicians will be highly regarded
- Thorough understanding of Medicare and Private Health billing
- Intermediate to advanced proficiency in MS Office, and familiarity with Clinic2Cloud, Genie, or similar practice management systems
- An exceptional communicator, with strong interpersonal skills and the ability to manage sensitive conversations

A commitment to patient care, teamwork and continuous improvement, aligned with City Fertility's values.
Application Process
City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.
**All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.