Aladdin Client Services, Analyst, Sydney

**Description**

**About this role**

**Your team**

The Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class customer service to our rapidly growing, global client base. We are a diverse team and we bring our unique skills and experiences to the table, but we all share a serious passion for solving tough problems and keeping our clients happy.

Are you a highly motivated professional interested in building a career in Fintech Industry? Do you want to be part of a team that shapes and improves our client's investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin business.

**In this role, you will**:

- Solve client inquiries on, and develop expertise in, Aladdin's trading functionalities across various asset classes
- Work on understanding key requirements from traders, who are industry practitioners at some of the world's most respected investment institutions, and develop custom and innovative solutions
- Use technology to solve problems - we will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs
- Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
- Work on a global team, with a local presence - you will get to work with teams across the world, while still engaging with a vibrant local team

**We have**:

- The feel of a start-up with the backing of the world's largest asset manager
- A dynamic environment with professional growth opportunities and a welcoming employee culture
- Sophisticated clients who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
- An organization that prides itself on delivering a superior user experience

**You have**:

- 1+ years experience in the financial services industry, preferably in a trade support or trading platform support role
- Familiarity with current trading technology, execution management and order management systems
- Basic understanding of financial product & instruments
- An ability to work in a fast-paced environment with confidence and a positive attitude
- Strong presentation skills and an ability to tailor approach to all corporate levels
- Proficiency in technology, diagnosing root causes, and problem solving
- Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary

**You may have**:

- Served as a provider or market practitioner in the areas of portfolio management, trading, investment operations, investment accounting, risk management, or data warehousing
- Experience with query languages and databases

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**About BlackRock**

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.