Client Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeInvestment Full time $110,000 - $160,000

About our company

Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast-paced environment?

If this sounds like you, then join us as a member of one of BlackRock's fastest growing areas. You will have the technical and client-facing skills to work on the complete investment lifecycle - using innovative technology to help some of the largest institutions and investors in the world.

In this role, you will:

  • Be responsible for the comprehensive oversight and delivery of service, connecting multiple partner teams to deliver a cohesive client experience.
  • Partner with clients, Product Managers, developers, and financial modelers to support client analytics needs and assist with deployment of new models, analytics, and reporting across a broad range of financial products and investment styles.
  • Build strong relationships with clients teams such as Head of Risk, Head of Fixed Income desk, Head of Compliance and Head of Platform management.
  • Mobilize Aladdin's suite of risk modeling, trade, compliance, and post-trade capabilities to deliver outstanding solutions for our clients to exceed their organization's goals.
  • Work with support team representatives to analyze service patterns and themes.
  • Oversee ongoing client engagement through regular meetings to review service metrics, prioritize projects and align long term strategy.
  • Improve aspects of service by identifying root causes of systemic issues and solving them at scale.

We have:

  • A diverse environment with professional growth opportunities and a welcoming employee culture.
  • Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions.

You have:

  • 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm with a proficiency across portfolio strategies, portfolio optimization, risk assessments, and risk attribution.
  • A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows.
  • A consultative approach to understanding client needs and a passion for solving problems
  • Ability to run multiple priorities.
  • Superior interpersonal, communication and presentation skills, conveying complex concepts simply and clearly to clients
  • Business fluent in English.

You may have:

  • Direct portfolio / risk management, trading, compliance, or operations analyst experience
  • Proficiency in working with large sets of data
  • A solid understanding of SQL, UNIX, VBA, R, Python, PERL or similar tools, and/or Aladdin

Who are our clients?
Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, powerful risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

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