Service Delivery Specialist

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

**Create your best future and join Westpac as a Service Delivery Specialist**

**What's the role?**

An exciting opportunity is available for a Service Delivery Specialist to join the infrastructure team in Group Technology. In this role, you will collaborate with team members and the SNS group to support and govern service delivery processes through the ServiceNow platform.

This involves close coordination with Design, Build, and RUN network engineers, as well as Project Managers, to facilitate the effective use of ITIL-based processes, including Change, Incident, Problem, and Service Catalogue Management. Additionally, the role includes producing comprehensive reporting on KPIs and SLAs, providing actionable insights to drive continuous service improvement for our customers.

**What do I need?**
- 2-3+ years' IT service delivery management experience in a complex IT infrastructure, large corporate environment
- Experienced using ServiceNow Change/Incident/Problem/Request.
- 3 years ITIL experience. Foundations certificate (desirable)
- Advancing data analysis, problem solving and reporting skills.
- Intermediate PowerPoint, Excel and Power BI skills
- Basic understanding of network technologies (desirable)
- Good communication and collaboration skills.
- Experience in anticipating, owning and resolving customer issues, including implementing continual service improvements.

**Why join us?**

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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